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    Call Desk Administrator - Dublin, Ireland - FRS Recruitment

    FRS Recruitment
    FRS Recruitment Dublin, Ireland

    1 week ago

    frs recruitment background
    Description
    Call Desk Administrator - Temporary Location: Dublin 22 (Office based)

    Overview:

    FRS Recruitment are now inviting applications for the role of Call Desk Administrator to join our client on a full time, temporary basis.

    The successful candidate must be available immediately.

    This role is perfect for someone who is highly organised and efficient, and enjoys being the first point of contact in a flexible office environment.


    Responsibilities:
    Answer incoming calls and emails, ensuring all interactions are professionally managed, logged, and followed up as needed. Follow up on customer queries and manage updates or closures of calls in the system.

    Liaise with a team of nationwide field technicians and coordinate with various office departments to ensure effective communication and problem resolution.

    Perform ad hoc administrative duties such as filing, enveloping, and franking as required.


    Skills & Qualifications:
    Prior experience in call desk operations or customer service is preferred. Strong communication skills with the ability to handle multiple inquiries efficiently. Excellent organisational skills with the ability to prioritise and manage multiple tasks. Competency in using computer systems for data entry and management. Quick problem-solving skills with an aptitude for assessing customer issues and directing them to appropriate solutions. Flexible and adaptable to meet the evolving needs of the business.


    Skills:
    Admin Helpdesk Calldesk
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