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IT Operations Engineer - Dublin, Ireland - The Panel Group
Description
In this role you will own the IT environment of our Dublin office supporting other international offices.The successful candidate will be a reliable, hands-on engineer who can work independently while also contributing and working within the group standards and procedures.
You will mainly support existing users to provide Service Desk Support Security, Systems & Cloud Administration including configure, maintain, test, and support systems and applications Automation of key support tasks to improve efficiency and creation of end user documentation to improve user self-service Local infrastructure maintenance and asset management Technical experience Over 5+ years IT Technical Support, System Administration, Networking experience with a focus on supporting infrastructure, service delivery, desktop support, mobiles devices and MS365.
Technical background MS including Entra, Intune, Exchange, Teams, OneDrive for Business, Sharepoint, Power Platform, IOS mobile devices, and scripting (Powershell ).
Experience working in an ITIL process landscape and using ITSM systems ( ideally ServiceNow). Assist in IT projects - present IT projects and solutions for approval.Certifications in Microsoft, Cisco and/or ITIL is beneficial And Strong stakeholder engagement and management skills Excellent listening, presentation and communication skills Be able to bring Non IT people on the IT journey Assist, support & interact with users at all levels of the company, and with differing levels of IT skill.
NoteSkills:
Scripting Automation Microsoft 365 ITIL ServiceNow Asset Management (IT) ITSM Systems
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