IT Service Desk Administrator - Dublin, Ireland - Cpl

Cpl Dublin, Ireland

Found in: beBee S2 IE - 3 days ago

Description

IT Support Technician

Location: Ballymount, Dublin 24

Job Type: Full-Time, On-Site

Experience Level: Entry-Level (1-2 years of experience)

Salary: €35,000

About

We are seeking an IT Support Technician to join our team and play a crucial role in maintaining and improving our IT infrastructure.

Key Responsibilities:

PC Configuration and Deployment: Configure and deploy new PCs, ensuring that they meet the high standards of performance and aesthetics that our clients expect.

Troubleshooting: Diagnose and resolve hardware and software issues promptly to maintain the smooth operation of our IT systems.

Office 365 Administration: Administer and manage Office 365, ensuring that our team has the necessary tools to deliver exceptional service to our clients.

ERP Familiarity: Leverage your knowledge of ERP systems to provide support, ensuring that data and systems are in alignment with our luxury retail standards.

Hardware Maintenance: Conduct regular maintenance on hardware equipment, maintaining the impeccable appearance and functionality of our IT equipment.

Documentation: Maintain detailed records of IT support activities, including issue resolutions and hardware/software inventories.

User Training: Provide tailored training to our team members on software applications and best practices to uphold our high-quality service standards.

Collaboration: Collaborate closely with the IT team to identify and implement process improvements that enhance the overall client experience.

Qualifications:

1-2 years of relevant experience in IT support roles, including experience with high-end PC configuration and troubleshooting.

Familiarity with Office 365 administration, particularly in the context of a retail business.

Basic knowledge of ERP systems, with a focus on maintaining the quality and integrity of data and systems.

Strong problem-solving skills, with an ability to adapt to various IT challenges while adhering to high-quality standards.

Excellent communication and customer service skills, reflecting the luxury service.

Adept at working both independently and as part of a team.

Strong knowledge of Windows and Microsoft Office Suite.

Education:

A relevant IT or computer science degree, certification, or equivalent work experience.

Send a current CV to

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IT Service Desk Administrator - Dublin, Ireland - Cpl

Description

Help Desk Administrator

Service Desk Administrator