Thiago Conceicao

A bilingual professional with 11 years of experience working with people, both customers, and leading teams, as well asadditional experience as a Tax analyst, office routine, and administrative area.  I am a good communicator and fast learner with the expertise to adapt to difficult scenarios and thrive under pressure. Highly organized and committed, with a strong eye fordetails. I am keen to continuously progress my career as a Data Analyst, seeking new challenges and opportunities to join and grow in my current field of study.

Office Administrator | KBC Bank | May 2022 – 08th December 2022 (current)

Mortgage Operator Administrator

• Document analysis for rates reviewing in mortgages.

• Calculation and update client’s mortgage account.

• Reviewing and approval of cases amended by the team, issuing confirmation letters.

• Providing solutions for the wrong amends and non-suitable customer.

• Suggesting and arising accurate solutions and options related to the mortgage rates to the team leader.

Insurance Review

• Writing out to customers and processing & tracking the customer’sresponses.

• Ensure that all processes are carried out and completed in a controlled, compliant, timely and accurate manner.

• Creating manual journals.

• Processing payments where applicable.

• Dealing with queries from the Reconciliations Team.

• Ensuring that all SLAs and KPIs are being met.

• Ensure work is carried out and completed in a controlled, compliant, timely and accurate manner.

• Ensure procedures and compliance requirements are adhered to in relation to daily tasks.

• Assist Line Manager and Team members with ad hoc administrative duties as stipulated.

Manager Assistant – Hair Salon | Anderson Mastronelli | Dez, 2020 – Mar, 2022 – Dublin – Ireland

Freelancer

• Responsible for accurate stock control, avoiding unnecessary waste of products.

• Dealing with suppliers, responsible for search and price analysis to ensure competitiveness in the market.

• Receiving and checking orders and products.

• Marketing research to build competitive prices of the services provided.

• General administrative activities related to the sector.

• Covering the manager when necessary.

*Between March 2020 and November 2020, I was unemployed in reason of Covid.

Salon Assistant | Moyo Hair and Beauty | Nov 2018 – Feb 2020 – Dublin – Ireland

• Was the first contact of customers in the house, providing a friendly, warm welcome and directing them to their treatment area.

• Coordinated online reservations through different channels: chat, phone, email, and social media – along with face-to-face/walk-ins.

• Managed an average of 40 incoming customer calls, emails, and social media inquiries per day, which included being able to answer product questions, complaints, and scheduling appointments.

• Worked closely with owner and hair stylist, was responsible for monitoring salon agenda in order to continually provide accurate availability, wait time, and filling last-minute cancellations.

• Prepared bills took payments at the guest’s check out, and analyzed all payments/settlements.

• Assisted team with product stock, placing new orders in the system, replacing materials, and general salon maintenance.

• Maintained the highest standard of hygiene, ensuring that the work areas were well cleaned and organized and complied with health and safety guidelines.

Tax Analyst | Silva Pinto Accounting | Jan 2012 – July 2018 – Sao Paulo - Brazil

• Managed clients’ accounts and was responsible for the production of monthly submissions to the Tax authorities.

• Managed tax studies projects for companies with high taxes and monitored account implementations.

• Collected and analyzed data for all customers for potential business risks.

• Managed queries from businesses regarding taxation, resolved conflicts, and built relationships with customers.

• Developed a deep understanding regarding to the tax conciliation process and became an expert in explaining technical VAT matters for non-specialists.

• Scheduled meetings with new potential customers to introduce our company and services, and to identify their needs.

• Ken eye to performed audits in the system to ensure data integrity, as well as managed resolution of discrepancies that would impact on the company’s tax return.

• Contributed to a positive work environment by being able to receive feedback both internal and external and worked to improve workflows and procedures to fit our customer’s needs.

• Responsible for integrating new customers to our team, track progress and keep me updated if all departments were being well integrated and properly working.

Tax Analyst | MG Contecnica | Jan 2008 – Jan 2012 – Sao Paulo - Brazil

• Coordinated tax reconciliations performed throughout the year.

• Developed a keen eye for detail while covering high-volumereconciliations and audit processes, while building a strong working relationship with all internal and external stakeholders.

• Managed a team of 10 members and was responsible for their overall development including onboarding, training, checking their work, being available for tax-related questions, and solving last minutes issues.

• Implemented effective controls and procedures over all aspects of the tax process.

• Supported the team by providing tax guidance, training, and working on tax studies project related.

• Responsible for always staying up to date with changes in tax laws, and being able to adapt and implement new policies.

Bachelor’s degree in Business  

University of Anhanguera – Brazil – Jan 2007 – Dec 2011

Hairdresser and Salon Management

Loreal Institute – Dec 2016

Getting Started with Google Analytics (Toll)

Google – Jan 2023

Google Data Analytics Professional Certificate

Google Jan 2023 – Jun – 2023

Understanding Dara Science - Introduction to Python

Datacamp – Jan-2023

Higher Diploma in Science in Data Analytics Information

National College of Ireland – Ireland – Jan 2023 – Dec 2024