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    Service Administrator - Dublin, Ireland - Cpl

    Cpl
    Cpl Dublin, Ireland

    3 days ago

    CPL background
    Full time
    Description

    They are seeking an experienced Service Administrator to work in tjeir Service Department abased in Ballycoolin, Dublin 11

    Reporting to the DAF Service Manager this role will be a busy role as an administrator in their HGV Service Department.

    Candidate Requirements

    · At least 2 years' experience in a similar role in the motor industry in a dealership, preferably in a HGV or CVRT environment

    · Excellent and demonstrable front line customer service and administrative skills and experience

    · Good attention to detail for recording all relevant details in documentation and systems.

    · Excellent communication and organisation skills

    · Highly flexible and organised with very good administrative skills

    · A working knowledge of vehicle management systems / Keyloop /Kerridge / CDK Autoview distinct advantage

    · Knowledge and experience of Dealer Management Systems, experience with Kerridge CDK a distinct advantage

    · Full, valid, current driving licence for driving in Ireland

    · A keen interest in the automotive industry and a general understanding of vehicles and terminology.

    Key Responsibilities

    • You will be providing full end to end service when a customer confirms they wish to schedule a vehicle service booking or repair you by phone, email and walk-in including but not limited to:
      • meeting and greeting all service customers promptly and professionally
      • customer check-in and communications throughout the process
      • determining workshop availability for service, maintenance and repair work
      • ensuring vehicles are ready at the committed time, explaining clearly the work completed
      • All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of 'work-in-progress'
      • liaising with other teams in the business, management, sales, warranty, parts
      • assisting with gathering customer service feedback, ensuring processes consistently meet ISO standards.

    Reward package:

    • Fulltime permanent contract with a leading motor group in Ireland
    • Competitive Salary
    • 22 days paid annual leave
    • Manufacturer Training
    • Contributory Pension Plan
    • Access to Benekit App, wellbeing, discounts and learning app
    • Access to EAP including wellbeing app
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