- Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but you'll also be talking to customers on the phone every now and then.
- Owning customer communications and issues from initial contact until resolution
- Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
- Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
- Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Guru, Asana, etc.)
- Strong customer focus (excels at + enjoys helping customers)
- Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
- Strong problem solving skills (ability to think critically and learn on-the-fly)
- Ability to troubleshoot and utilize resources to answer questions on baseline topics
- Ability to take on + action feedback
- Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
- Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas
- Previous experience working in a troubleshooting environment
- Understanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc.)
- 1-2 years of technical support experience
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done
-
Customer Support Specialist
2 weeks ago
Aaron Irelandist der Marktführer in KI-gestützter Patienten-Praxis-Kommunikation in Deutschland. Dabei setzen wir uns täglich für eine Welt ein, in der Patient:innen jeden Alters jederzeit direkten Zugang zur medizinischen Versorgung erhalten. Über 4.000 Ärzt:Innen gehen diesen Weg bereits ge ...
-
IT Support Specialist
1 day ago
Reperio Human Capital (Ireland) Ltd Dublin, IrelandIT Support Specialist Contract | €150/day+ | Dublin As an IT Support Specialist, you will be responsible for providing technical assistance and support to our client. You will diagnose and resolve software and hardware issues, set up computer systems, and provide training to end- ...
-
IT Support Specialist
6 days ago
Mitek Systems Dublin, IrelandMitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial in ...
-
IT Support Specialist
4 days ago
Staycity Group Leinster, IrelandOur company is on target to expand to 15,000 apartments by 2025, come join us on this journey about us Great companies are about the culture and people within them. join Staycity · Staycity offers a space that thrives on communication and a collaborative setting. With our rapid ...
-
IT Support Specialist/IT Support Engineer
1 week ago
Cpl Healthcare Dublin, IrelandCpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another. · Be You, Be Kind, Be Proud · ...
-
PMO Support Specialist
1 day ago
Morgan McKinley Dublin, IrelandThe role of the PMO Support Specialist is to provide specialist support expertise for PMO / programme / project managers. Theyll be known as experts and will play a proactive role in supporting PMO / Programme & Project managers to apply programme and project management methods a ...
-
Developer Support Specialist
1 week ago
Global Payments Dublin, IrelandDeveloper Support Specialist (Maternity Cover) page is loaded · Developer Support Specialist (Maternity Cover) · Apply locations Dublin, Ireland Leicester, United Kingdom time type Full time posted on Posted Yesterday job requisition id R Every day, Global Payments makes it pos ...
-
Technical Support Specialist
2 days ago
Cpl Healthcare Dublin, IrelandAs IT Customer Support Specialist you will primarily answers calls and respond to IT requests and service request tasks from end-user clients. · This is a hybrid role where the successful candidate will be required to work a minimum of 3 days a week on our client's site based in ...
-
Process Support Specialist
4 days ago
PSC Biotech IrelandIndustry Pharma/Biotech/Clinical Research · Work Experience 4-5 years · City Carlow · State/Province Carlow · Country Ireland · Job Description · About PSC Biotech · Who we are? · PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, C ...
-
Security Support Specialist
1 week ago
Amazon Data Services Ireland Limited Dublin, Ireland Full timeAmazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee. AWS is growing rapidly, and we are looki ...
-
Developer Support Specialist
1 week ago
TSYS Dublin, Ireland Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Technical Support Specialist
6 days ago
Cpl Dublin, Ireland Full timeAs IT Customer Support Specialist you will primarily answers calls and respond to IT requests and service request tasks from end-user clients. · This is a hybrid role where the successful candidate will be required to work a minimum of 3 days a week on our client's site based in ...
-
Project Support Specialist
1 week ago
Cromos™ Pharma IrelandPrimary Location Worldwide · Job ID: WW_MO_CO_PSS-0723 · Job Type: Full-Time · JOB DESCRIPTION Your main responsibilities: · Vendor management: management of contracts with vendors and controlling of approving corresponding invoices; · Updating Operational Status Reports a ...
-
Support specialist\ Business Analyst
1 week ago
Mater Private Network Dublin, Ireland Fixedterm, Full timeSupport Specialist - Enterprise Solutions · Are you a dab hand at solving problems and possess a strong grasp of enterprise technology? Do you excel at communication and thrive in a fast-paced environment? · We're on the hunt for a highly skilled and experienced Support Speciali ...
-
Enterprise Account Support Specialist
1 week ago
Expedia Group Dublin, Ireland Full timeEnterprise Account Support Specialist · Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry? Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational? W ...
-
LEO Pharma Dublin, Ireland PermanentYour role · As a Documentation and Production Support Specialist, you will be responsible for providing support to our production departments. Your main objective will include documentation control, ensuring compliance with cGMP standards. · Primary work tasks: · Manage documenta ...
-
Senior Performance Support Specialist
1 week ago
ServiceNow Dublin, Ireland Full timeCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...
-
Level 1 Helpdesk Support Specialist
1 week ago
FRS Recruitment Dublin, Ireland Full timeJob Title: Level 1 Helpdesk Support Specialist · Location: Dublin · Job Type: Full-time · Job Overview: · Are you a tech-savvy individual with a passion for problem-solving? We are seeking a hardworking and dedicated Level 1 Helpdesk Support Specialist to join our dynamic IT team ...
-
Operations Support Specialist- hybrid/D4
6 days ago
Cpl Healthcare Dublin, IrelandMy client in the tech space has an immediate requirement for Operations Support Specialist for an initial contract role. · Hybrid working- Dublin 4. · The successful candidate will proactively drive the end-to-end procurement process; monthly regional meetings to understand pro ...
-
QA Ops Specialist Support NPI
6 days ago
Cpl Dublin, IrelandQA Ops Specialist Support NPI (onsite role) · Cpl in partnership with SK biotek Ireland are looking for a QA Operations Specialist supporting New Product Introduction activities on a 12 month contract at the Swords Campus. · ABOUT US? · SK biotek Ireland, an SK pharmteco company ...
Customer Support Specialist - Dublin, Ireland - Intercom
Description
Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom's complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers' business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.
What's the opportunity?
The Technical Support team is responsible for educating and supporting our customers on a global level. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product.
This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers' to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they're encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers.
This position will be hybrid with the expectation to work from the office 2 days a week and work from home the remaining 3 days of the week. You are welcome to work from the office full-time if that is preferred.
What will I be doing?
What skills do I need?
Remember that there's no such thing as the perfect candidate or background, which is what makes us unique and successful Imposter syndrome is common, but we'd love to hear from you. So please don't hesitate to apply, even if you don't tick every box on this page
Bonus skills & attributes
Benefits
We are a well treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us :)
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
 Ltd&v=024){kind=logo}
Customer Support Specialist professionals in Dublin
-
ANDREIA SAPUCAIA
Sales Assistant
-
Zaniela Sulaj
Infection Prevention and Control CNM2
-
Tom Pemble
Director/VP of Talent Acquisition
-
Candela María Muiño Mini
Data Analyst / Business Analyst
-
Sindhu Aleani
trust and safety associate
-
Catriona Sinnott
Senior Account Manager