- First-Line Support: Serve as the initial point of contact for end-users experiencing technical issues, providing timely and effective solutions or escalating to higher-tier support when necessary.
- Problem Resolution: Diagnose and troubleshoot hardware, software, and network-related issues, ensuring timely resolution to minimize downtime and disruption.
- Customer Service: Deliver exceptional customer service by actively listening to users' concerns, empathizing with their frustrations, and maintaining a positive and professional demeanor at all times.
- Documentation: Accurately document support interactions, troubleshooting steps, and resolutions to create a comprehensive knowledge base for future reference.
- Training and Guidance: Assist users with basic technical guidance and education, empowering them to resolve simple issues independently.
- Collaboration: Collaborate with other IT team members to share knowledge, resolve complex issues, and contribute to continuous improvement initiatives.
- Adaptability: Stay current with industry trends, technologies, and best practices to adapt quickly to evolving IT landscapes.
- High school diploma or equivalent; relevant certifications or coursework in IT support are a plus.
- Strong problem-solving skills and a keen attention to detail.
- Active Directory exp
- Excellent communication and interpersonal skills.
- Basic understanding of computer hardware, software, and networking concepts.
- Ability to work independently and collaboratively within a team.
- Eagerness to learn and adapt to new technologies and processes.
- Prior experience in a customer service or technical support role is desirable but not mandatory.
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Level 1 Helpdesk Support Specialist - Dublin, Ireland - FRS Recruitment
Description
Job Title: Level 1 Helpdesk Support Specialist
Location: Dublin
Job Type: Full-time
Job Overview:
Are you a tech-savvy individual with a passion for problem-solving? We are seeking a hardworking and dedicated Level 1 Helpdesk Support Specialist to join our dynamic IT team. As a key member of our support staff, you will play a crucial role in assisting end-users with technical issues and providing top-notch customer service. If you thrive in a fast-paced environment, enjoy troubleshooting technical challenges, and possess excellent communication skills, we want to hear from you
Key Responsibilities:
Qualifications:
How to Apply:
If you are a hardworking individual with a passion for technology and customer service, we encourage you to apply. Please submit your CV outlining your relevant experience and why you are a great fit for this role.