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    Support specialist\ Business Analyst - Dublin, Ireland - Mater Private Network

    Mater Private Network
    Mater Private Network Dublin, Ireland

    1 week ago

    Default job background
    Fixedterm, Full time
    Description

    Support Specialist - Enterprise Solutions

    Are you a dab hand at solving problems and possess a strong grasp of enterprise technology? Do you excel at communication and thrive in a fast-paced environment?

    We're on the hunt for a highly skilled and experienced Support Specialist to join our team In this role, you'll play a pivotal role in supporting our critical Enterprise Solutions, including Electronic Health Records (EHR).

    What you'll be up to:

    • Providing first-rate support to users, troubleshooting, and resolving technical hitches with our enterprise systems.
    • Becoming a trusted advisor, guiding users through intricate processes and offering training as needed.
    • Acting as a triage champion, prioritising incoming support requests and ensuring their swift resolution.
    • Maintaining meticulous documentation of all support activities, keeping a clear record of interactions and solutions.

    What you'll bring to the party:

    • Proven track record in supporting enterprise solutions, particularly EHR and ERP systems.
    • A solid understanding of ITIL best practices.
    • Top-notch problem-solving skills with the ability to develop practical solutions.
    • Excellent communication and interpersonal skills, with a knack for explaining complex technical concepts in a clear and concise manner.
    • The ability to stay calm under pressure and manage multiple priorities with a cool head.
    • A Bachelor's degree in Computer Science, Information Technology, or a relevant field is a bonus.

    Why join us?

    • Be part of a dynamic and supportive team where you can learn and develop your career.
    • Receive comprehensive training to get you up to speed on our EHR system.
    • Enjoy a competitive salary and benefits package.
    • Pursue professional development opportunities and relevant certifications.
    • Achieve a healthy work-life balance with a flexible working arrangement.

    Ready to take your support expertise to the next level? We'd love to hear from you

    MATER PRIVATE HOSPITAL IS AN EQUAL OPPORTUNITIES EMPLOYER

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