- Provide technical support onLife400 and across a suite of applications running on the estate, where some applications require 24/7 support, maintaining high service standards
- Be proactive in all aspects of Service Management across Incident Management, Problem Management, Service Requests and Change Management. Including SLA management, communications plan etc.
- Identify, investigate and resolve a range of technical issues affecting business systems and infrastructure. Ensure clear and timely communications and escalations where appropriate
- Ability to understand complex ecosystems and troubleshoot issues to resolution
- Develop strong working relationships with key stakeholders, including business areas, IT project and development teams, risk and compliance and relevant 3rd party suppliers
- Support project delivery through planning, assessment and transition to Live service
- Drive continuous improvements by implementing processes and procedures that provide business value and enhance functional performance
- Manage issues and risks effectively ensuring they are identified and actioned in line with controls
- Demonstrate flexibility to cope with changing demands based on business priority
- You will combine the knowledge and experience gained from your career to date, preferably (but not necessarily) in an IT Operations environment within the Financial Services industry, with a strong delivery and customer ethos
- Support or Development experience on Life400 will be key
- Ability to deliver effective customer management with proven strong communication & influencing skills and demonstrate good customer relationship management will make you stand out
- You will have the technical ability to understand, troubleshoot and articulate complex technical issues
- You will have excellent communications skills, translating technical issues into business language when necessary
- You will be energetic, display a good awareness of risk and compliance and be capable of consistently prioritising a mixed workload effectively and efficiently
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Accountable - Self
- Champion Transformation - Self
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Core System Support Analyst - Dublin, Ireland - Bank of Ireland
Description
What is the opportunity?
The position is part of the I.T group within the Wealth and Insurance business unit, it will play an important role for Wealth & Insurance IT Services in the support and delivery of services to both business & technology teams, working very closely with multiple service partners while driving the IT service agenda and W&I strategy.
This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in-person collaboration -exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID
The primary responsibility of the role is to facilitate excellent application service to our colleagues and customers, while continually improving ways of working and processes. As a Core System Support Analyst, with a primary focus on Life400, you will also be provided the opportunity to use and grow your technical skills across a wide variety of platforms, working with both internal and external teams.
In this role, you will:
What will make you stand out?
Qualifications in any of the following will help you stand out but are not necessary in order to apply for this role:
ITIL certification preferable but not mandatory
COBOL experience or qualifications
Key Competencies
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email.
Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
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