- Application Troubleshooting: Investigate and analyse application issues reported by end-users, providing timely and effective resolution to minimize downtime and ensure continuous system functionality.
- Technical Support: Serve as the primary point of contact for internal and external users, offering technical assistance and guidance on application-related queries, configurations, and troubleshooting procedures.
- Documentation: Create and maintain comprehensive documentation for application support processes, known issues, and resolutions to facilitate efficient problem-solving and knowledge sharing within the team.
- Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to address and resolve complex application issues and improve overall system performance.
- Incident Management: Utilize incident management tools to track, prioritize, and escalate issues as needed, ensuring adherence to service level agreements (SLAs) and minimizing the impact on business operations.
- Software Updates: Coordinate and support the deployment of application updates, patches, and enhancements, working closely with development teams to validate changes and ensure seamless integration.
- User Training: Develop and deliver training sessions for end-users to enhance their understanding of application features, troubleshooting techniques, and best practices to minimize recurring issues.
- Performance Monitoring: Implement monitoring tools to proactively identify potential issues, analyse trends, and take preventive actions to maintain optimal application performance.
- Bachelor's degree in computer science, Information Technology, or related field.
- Proven experience in application support, troubleshooting, and technical assistance.
- Strong knowledge of ITIL or other IT service management frameworks.
- Proficiency in scripting languages and familiarity with database management systems.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with strong problem-solving and analytical abilities.
- Familiarity with IT security principles and practices.
- Demonstrated ability to solve problems and design new processes.
- Desire to learn how to work with and derive insights from large amounts of data.
- High attention to detail and inquisitive nature.
- Experience with enterprise-level applications and systems.
- Familiarity with ticketing systems and incident management tools.
- Knowledge of cloud computing platforms.
- IT certifications such as ITIL, CompTIA A+, or similar.
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Support Analyst
9 hours ago
iCabbi Voice IrelandExperience: 2+ years of experience in a customer support environment · Role · As a Support Analyst , you will be part of a highly motivated worldwide team devoted to providing exceptional support to iCabbi Customers. Our customer-centric culture and close teamwork with Engine ...
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Application Support Analyst
4 days ago
Reperio Human Capital (Ireland) Ltd Dublin, IrelandApplication Support Analyst Location: Dublin Salary: DOE We are seeking to hire an Application Support Analyst on behalf of our client, a global healthcare services firm. You will be responsible for providing Level 1 & 2 support services for my client's service offerings and prod ...
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Investment Support Analyst
1 week ago
Bank of Ireland Dublin, Ireland Full timeInvestment Support Analyst · Dublin, Republic of Ireland | Hybrid · Permanent | Full time · Closing date: May 10, 2024 · ...
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Technical Support Analyst
6 days ago
Sage City Dublin, IrelandJob Details: Technical Support Analyst - French Speaking · Full details of the job. · Job Title · Job Title Technical Support Analyst - French Speaking · Job Description · Job Description About our Customer Support Analyst role. · If you are looking to progress your career ...
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Application Support Analyst
2 weeks ago
Reperio Human Capital Ireland Full timeApplication Support Analyst Location: Dublin City Centre (Hybrid) Salary: €48k p/a I'm seeking to hire an experience Application Support professional on behalf of my client, an Irish regulator within the Medical sector. They are in the process of implementing a world class Micro ...
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Customer Support Analyst
3 days ago
Cpl Dublin, Ireland FreelanceCustomer Support Analyst / Export Analyst · Salary: Negotiable, based on experience · Contract: Fixed term with Cpl – initially 12 months, with strong possibility for extension · Working hours: Monday to Friday, regular office hours · Location: Liffey Valley, Dublin 22, Dublin We ...
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Senior Support Operations Analyst
6 days ago
Intercom Dublin, IrelandIntercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support. · Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, ...
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Core System Support Analyst
2 weeks ago
Bank of Ireland Dublin, Ireland Full time· What is the opportunity? · The position is part of the I.T group within the Wealth and Insurance business unit, it will play an important role for Wealth & Insurance IT Services in the support and delivery of services to both business & technology teams, working very closely w ...
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Support specialist\ Business Analyst
1 week ago
Mater Private Network Dublin, Ireland Fixedterm, Full timeSupport Specialist - Enterprise Solutions · Are you a dab hand at solving problems and possess a strong grasp of enterprise technology? Do you excel at communication and thrive in a fast-paced environment? · We're on the hunt for a highly skilled and experienced Support Speciali ...
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State Street Dublin, Ireland OTHERSummary: · This is a staff position responsible for first line, production support and problem/resolution for Charles River Network clients. · Responsibilities: · Support team efforts to sustain a "five nines" level of availability for Charles River Network Clients · Coordinate ...
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Cpl Resources - Language Jobs Dublin, IrelandOur client, a leading provider of information technology, consulting, and business process outsourcing services is seeking a German and Czech speaker to join in their fast growing Content Moderation team. AsaContentModerator,youwillberesponsiblefor Content clarification (Doesn't ...
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Cpl Dublin, Ireland Full timeOur client, a leading provider of information technology, consulting, and business process outsourcing services is seeking a German and Czech speaker to join in their fast growing Content Moderation team. · As a Content Moderator, you will be responsible for Content clarification ...
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Cpl Dublin, Ireland Full timeOur client, a leading provider of information technology, consulting, and business process outsourcing services is seeking a German and Czech speaker to join in their fast growing Content Moderation team. · As a Content Moderator, you will be responsible for Content clarification ...
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State Street Dublin, Ireland OTHERSummary: · This is a staff position responsible for first line, production support and problem/resolution for Charles River Network clients. · Responsibilities: · Support team efforts to sustain a "five nines" level of availability for Charles River Network Clients · Coordinate ...
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State Street Blackrock, Ireland Full timeSummary: · This is a staff position responsible for first line, production support and problem/resolution for Charles River Network clients. · Responsibilities: · Support team efforts to sustain a "five nines" level of availability for Charles River Network Clients · Coordinat ...
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State Street Blackrock, Ireland Full timeSummary: · This is a staff position responsible for first line, production support and problem/resolution for Charles River Network clients. · Responsibilities: · Support team efforts to sustain a "five nines" level of availability for Charles River Network Clients · Coordinat ...
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Universitätsklinikum Freiburg Dublin, IrelandKrankenhausinformationssysteme, Informatik,Softwareentwicklung, Data Engineering, ETL, Scripting, Java,Programmiersprachen, IT, Apache Kafka, HL7, Datenbanken, DataWarehousing, Business Intelligence, ObjektorientierteProgrammierung German · Language German (Germany) English (U ...
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Job in Germany: Systemanalyst Billing
13 hours ago
Schleupen SE Dublin, IrelandScrum, Unified Modeling Language, Microsoft SQL Server,.NET, REST, .NET Core, Test-driven Development,Programmiersprachen, RabbitMQ, IT, Windows CommunicationFoundation, Datenbanken, BPMN, Messaging, Domain-driven Design,Clean Code Development, C#, Unit Testing System Analyst Bil ...
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Senior Business Analyst
4 days ago
Archer Recruitment Dublin, IrelandSenior Business Analyst The Business Analyst contract role is with one of Irelands Pillar banks based in Dublin City Centre. The Business Analyst position is initially a 6-month contract however the company has a great track record of rolling on contracts so the chance for extens ...
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Pricing Analyst
4 days ago
Lincoln Recruitment Ltd Dublin, IrelandMy client, a global leader in fleet management, is hiring Pricing Analysts as part of an expansion of their Dublin operations. Tasked with driving the optimisation of my clients financial data and formulating winning pricing strategies, the Pricing Analyst be a key player in the ...
Systems and Application Support Analyst - Ireland - Enel Chile S.A
Description
Enel X is a global business line of the Enel Group, combining its own progressive, future-oriented approach with the financial solidity and worldwide reach of the Group. We are leading the energy transformation all over the world, turning complex technologies into simple, approachable, effective solutions that enable everyone to transform energy into new opportunities for sustainable growth and progress. We are convinced that the energy solutions of the future are electric, digital and renewable.
As a leading provider of flexibility grid services, there is an immediate need for a Systems and Application Support Analyst to join our world-class Global Operations team. Your primary mission as a Systems and Application Support Analyst will be to work with internal users of our applications and our engineering teams to reproduce, resolve or escalate software and technical issues.
Key Responsibilities
Requirements
If you are a proactive and detail-oriented professional who thrives in a challenging and collaborative environment, we invite you to apply for the position of Systems and Application Support Analyst and contribute to the success of our organization.
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