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    Business Support Administrator - Dublin, Ireland - Cpl

    Cpl
    Cpl Dublin, Ireland

    Found in: beBee S2 IE - 6 days ago

    CPL background
    Full time
    Description

    Cpl have an exciting opportunity available to join an organisation based in Dublin City Centre as a Membership Support Administrator.

    This opportunity would be best suited to someone with a background in Customer Support / Business Support in a call centre / operations centre organisation.

    Competitive salary, hybrid working and excellent benefits package on offer.

    If you have 2+ years' experience in a similar role and would like to learn more about this opportunity, please contact for a confidential chat.

    Responsibilities:

    Manage and track member on-boarding for new members:


    • Work with our Head of Customer Experience and the Key Account Managers (KAM) to develop and implement on-boarding plans for new members.


    • Track the progress of new members through the on-boarding process.


    • Escalate any issues or concerns to the relevant KAM.


    • Agree and develop generic and tailored communications for each new member with KAM.


    • Work with the KAM to move new members to the Key Account Management process at the end of the 12-month on-boarding period.


    • Educate new customers to ensure smooth adoption of our products and prioritise delivering a positive customer experience.

    Ensure member access and service allocation:


    • Ensure that new members have access to the company website and any other relevant online resources.


    • Ensure the correct allocation of teams and colleagues to support new members.


    • Support the KAM teams to provide new members with access to relevant resources, supports

    and marketing lists.

    Monitor member engagement and service usage and escalate concerns where needed:


    • Handle member queries and escalations as they arise.


    • Create and maintain all appropriate documentation.

    Review member journey and interactions:


    • Enhance the on-boarding process by identifying gaps or areas for improvement.


    • Make recommendations on how to improve the on-boarding process.

    Experience:


    • Experience in a customer service or client support role


    • Experience in on-boarding new customers or clients preferred


    • Experience in managing and tracking projects


    • Experience in data entry and management preferred

    Business/Technical Skills:


    • Strong organisation Skills.


    • Strong customer service and interpersonal skills


    • Ability to work independently and as part of a team


    • Ability to manage multiple projects and deadlines simultaneously


    • Ability to communicate effectively in writing and verbally


    • Proficient in using Microsoft Office suite including Microsoft Dynamics CRM experience

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