Jobs
>
Dublin

    Customer Success Manager - Dublin, Ireland - MongoDB

    MongoDB
    MongoDB Dublin, Ireland

    6 days ago

    MongoDB background
    Description

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.

    Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and excited to help innovate with new processes and contribute to what's already been built. We're looking for someone who thrives by having daily interactions with customers who are innovating with one of the most mission-critical pieces of software in any tech stack.

    The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and "go-to" person for best practices, and to help remove roadblocks or challenges for customers. We are an integral part of our customer's success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth. This role will report to the Regional Manager, Customer Success.

    We are looking to speak to candidates who are based in Dublin for our hybrid working model.

    Our ideal candidate will have

  • Proven experience working in a Customer Success, Account Management, or similar customer-focused role
  • Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast paced SaaS environment
  • A mind for technology We'll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts and how you can position product value to our customers
  • Prior exposure to database, cloud and infrastructure technology is a plus
  • High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
  • A passion for partnership and collaboration You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, Professional Services) and will help to build the CS "brand" across our entire organization
  • Outstanding verbal and written communication skills, with the ability to present to technical and business stakeholders, both internally and externally
  • Proficiency in German language skills is required for this role

    • Position Expectations

  • Build meaningful and strategic relationships with customers across various stakeholders, working closely with other MongoDB partners
  • Lead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines to ensure we're meeting expectations
  • Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
  • Proactively and early identify and mitigate risk of churn
  • Ensure high customer satisfaction and referenceability
  • Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB's Customer Success Program

    • A successful CSM will have the following skills

  • Risk Mitigator - identifying technical or business blockers to success for customers and proactively mitigate them by rallying the necessary resources
  • Personal Trusted Advisor - recommending standard and advanced methodologies in order to make customers successful
  • Account Strategist - understand where the customer's business and align account strategy accordingly and in alignment with the customer
  • Business Builder with an entrepreneurial mindset - finding opportunities for your customers to adopt new products, use cases across different business lines
  • The Stepstone Group

    Manager of Customer Success

    1 week ago

    The Stepstone Group Dublin, Ireland Full time

    Job Description · The job at a glance · Join our team and you'll be responsible for shifting to a proactive, process orientated and impact focused way of helping customers achieve maximum value from our hiring platform. Our aim is to help customers hire the right talent, enabl ...

  • Microsoft

    Azure Success Manager

    1 week ago

    Microsoft Dublin, Ireland Full time

    Overview · Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. In SMC+DS, we have set out with the purpose of empo ...

  • Datadog

    Customer Success Manager

    1 week ago

    Datadog Dublin, Ireland

    Customer Success Manager - UKI · Dublin, Ireland · As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the cus ...

  • Datadog

    Customer Success Manager

    5 days ago

    Datadog Dublin, Ireland

    Customer Success Manager (MENA) · Dublin, Ireland · As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the cu ...

  • Intercom

    Customer Success Manager

    5 days ago

    Intercom Dublin, Ireland

    Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support. · Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, ...

  • Gartner

    Client Success Manager

    2 weeks ago

    Gartner Dublin, Ireland

    Client Success Manager - Spanish Speaking · Egham, UK or Barcelona, Spain · About the role: · The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ...

  • HuntsBot

    Product Success Manager

    2 days ago

    HuntsBot Ireland

    Product Success Manager (Product management experience required) · Aha helps companies build lovable software. We provide the world's #1 product development tools — Aha Roadmaps, Aha Ideas, Aha Notebooks, and Aha Develop — which are used by more than 700,000 builders. Product tea ...

  • Cpl

    Client Success Manager

    2 days ago

    Cpl Dublin, Ireland Full time

    As a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ...

  • Sitecore

    Senior Customer Success Manager

    1 week ago

    Sitecore Dublin, Ireland

    Description · About Us: Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world's smartest and largest brands to build lifelong relationships with ...

  • HuntsBot

    Sr. Product Success Manager

    2 weeks ago

    HuntsBot Ireland Full time

    Sr. Product Success Manager (Product management experience required) · Our team Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us. · We serve: We work with the world's best known and most i ...

  • Productboard

    Senior Customer Success Manager, Enterprise

    1 week ago

    Productboard Dublin, Ireland

    Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers. This role will have accountability for ...

  • Cpl

    Client Success Manager- DACH Market

    3 days ago

    Cpl Dublin, Ireland Full time

    As a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ...

  • Fisher Investments

    Spanish Investment Counsellor

    6 hours ago

    Fisher Investments DUBLIN, Ireland

    Are you interested in working for an outstanding global investment firm and looking to take the next step in your career in Finance? Want to become an expert in and build a career advising clients on financial markets and investments? Want to focus on forging strong client relati ...

  • ReliaQuest

    Senior Technical Product Manager

    1 week ago

    ReliaQuest Dublin, Ireland

    Why it's worth it: · ReliaQuest is seeking a high-performing Senior Product Manager with the talent and drive to help develop and deliver on the strategy of one of cybersecurity's most innovative emerging technologies. · This highly visible role will be working with a talented an ...

  • Amazon

    Area Manager für Führungskräfte mit militärischem Hintergrund

    5 days ago

    Amazon Ireland Full time

    Area Manager für Führungskräfte mit militärischem Hintergrund (m/w/d) - standortübergreifend · Amazon leistet Pionierarbeit. · Seit dem Start unserer Online-Plattform im Jahre 1995 haben wir die Grenzen des Möglichen immer wieder neu definiert. "We actively seek leaders, who ca ...

  • Universitätsklinikum Münster

    Fachinformatiker/in, Informatiker/in

    12 hours ago

    Universitätsklinikum Münster Dublin, Ireland

    Informatik, SAP, Implementierung, Digitalisierung, IT,ORBIS, Bildverarbeitung Münster University Hospital is one of theleading hospitals in Germany. Such a position is not only achievedthrough size and medical success. The commitment of each individualis important. We need your c ...

  • DZ Bank AG

    Wirtschaftsinformatiker/in, Informatiker/in,Anwendungsbetreuer/in

    1 week ago

    DZ Bank AG Dublin, Ireland

    ServiceNow, Betriebssysteme, IT, Atlassian Jira,Informatik, Anwendungsbetreuung We are looking for · ITApplication Manager Compliance & Finance m/f/d for thearea: IT · at the Frankfurt am Main location · Welcome to DZ BANK · Work at a bankwhere you can successfully shape your ...

  • Papier-Mettler KG

    Softwareentwickler/in, Informatiker/in

    16 hours ago

    Papier-Mettler KG Dublin, Ireland

    Informatik, Softwareentwicklung, Anwendungsentwicklung,Implementierung, IT 1 EMPLOYER OPPORTUNITIES · PAPIER-METTLER operates as an international packagingcompany and is the European market leader in the industry.State-of-the-art production facilities, innovative productdevelopm ...

  • Queisser Pharma GmbH & Co. KG

    Fachinformatiker/in,Systemadministrator/in

    12 hours ago

    Queisser Pharma GmbH & Co. KG Dublin, Ireland

    Ticketsysteme, SAP, CRM, Hardware, Microsoft DynamicsCRM, Systemadministration, IT, 2nd-Level-Support, Active Directory,1st-Level-Support, VMware, Microsoft Windows, Tablets,E-Commerce Queisser Pharma is a successful medium-sizedcompany with over 700 employees worldwide that deve ...

  • Brembo SGL Carbon Ceramic Brakes GmbH

    SAP-Spezialist/in, Informatiker/in, KeyUser

    1 week ago

    Brembo SGL Carbon Ceramic Brakes GmbH Dublin, Ireland

    Implementierung, Produktionsleitsysteme, SAP S/4 HANA,IT, Informatik, Digitalisierung, SAP, Product LifecycleManagement At Brembo SGL Carbon CeramicBrakes GmbH, we produce high-performance brake discs exclusivelyfor sports and premium vehicles from well-known car manufacturers.A ...