Jobs
>
Dublin

    Customer Success Manager - Dublin, Ireland - Intercom

    Intercom
    Intercom Dublin, Ireland

    5 days ago

    Intercom background
    Description

    Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

    Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom's complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers' business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

    What's the opportunity?

    As a Customer Success Manager you'll act as a trusted advisor to Intercom's most strategic accounts, acting as their expert point of contact for all things product - ensuring these customers are getting value from our suite of products by solving their business problems.

    You'll work to deliver the best possible experience to our most important customers by managing product implementations, account reviews, training and on occasion, going onsite to visit them face to face. You'll assume the position as a leader on the team, spending time coaching and mentoring others, proactively suggesting, designing and implementing new processes that will help the entire team deliver more value to our customers in a consistent way.

    If you want to see tangible results of your efforts manifest in product activation, if you want to help make business personal for our biggest customers and you want to work with an ever growing and changing team, you'll find a home as a Customer Success Manager at Intercom.

    What will I be doing?

  • You'll manage a book of up to 70+ accounts, with the objective of driving customer's product adoption and retention.
  • You'll be a product expert and strategic consultant, understanding how Intercom can solve business problems.
  • You'll partner closely with our Sales team, to drive the best customer experience possible.
  • You'll develop and implement new processes that will shape how the wider Customer Success team at Intercom operates.
  • You'll work closely with R&D, acting as an internal spokesperson for our most strategic customers.
  • You'll mentor and coach other's on the team, to develop their core skills and help ensure success with their customers.
  • On occasion you'll travel for face to face meetings with your customers.

    • What skills do I need?

  • 3+ years experience working as a Customer Success Manager or in a customer facing role
  • A proven track record of high performance
  • Ability to understand and communicate complex problems clearly and concisely to different audiences
  • Self-motivating and entrepreneurial team player
  • Experience building lasting relationships with customers and colleagues
  • Experience setting up and using SaaS Communication Products
  • Great examples of self-started projects

    • Bonus skills & attributes

  • Experience using Intercom

    • Benefits

    We are a well treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.

    • Policies

    Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

    We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

    Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

  • MongoDB

    Customer Success Manager

    6 days ago

    MongoDB Dublin, Ireland

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. · Individuals in this role have a passion for technology and the ambition to dive head-first int ...

  • The Stepstone Group

    Manager of Customer Success

    1 week ago

    The Stepstone Group Dublin, Ireland Full time

    Job Description · The job at a glance · Join our team and you'll be responsible for shifting to a proactive, process orientated and impact focused way of helping customers achieve maximum value from our hiring platform. Our aim is to help customers hire the right talent, enabl ...

  • Microsoft

    Azure Success Manager

    1 week ago

    Microsoft Dublin, Ireland Full time

    Overview · Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. In SMC+DS, we have set out with the purpose of empo ...

  • Datadog

    Customer Success Manager

    1 week ago

    Datadog Dublin, Ireland

    Customer Success Manager - UKI · Dublin, Ireland · As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the cus ...

  • Datadog

    Customer Success Manager

    5 days ago

    Datadog Dublin, Ireland

    Customer Success Manager (MENA) · Dublin, Ireland · As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the cu ...

  • Gartner

    Client Success Manager

    2 weeks ago

    Gartner Dublin, Ireland

    Client Success Manager - Spanish Speaking · Egham, UK or Barcelona, Spain · About the role: · The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ...

  • HuntsBot

    Product Success Manager

    2 days ago

    HuntsBot Ireland

    Product Success Manager (Product management experience required) · Aha helps companies build lovable software. We provide the world's #1 product development tools — Aha Roadmaps, Aha Ideas, Aha Notebooks, and Aha Develop — which are used by more than 700,000 builders. Product tea ...

  • Cpl

    Client Success Manager

    2 days ago

    Cpl Dublin, Ireland Full time

    As a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ...

  • Sitecore

    Senior Customer Success Manager

    1 week ago

    Sitecore Dublin, Ireland

    Description · About Us: Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world's smartest and largest brands to build lifelong relationships with ...

  • HuntsBot

    Sr. Product Success Manager

    2 weeks ago

    HuntsBot Ireland Full time

    Sr. Product Success Manager (Product management experience required) · Our team Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us. · We serve: We work with the world's best known and most i ...

  • Productboard

    Senior Customer Success Manager, Enterprise

    1 week ago

    Productboard Dublin, Ireland

    Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers. This role will have accountability for ...

  • Cpl

    Client Success Manager- DACH Market

    3 days ago

    Cpl Dublin, Ireland Full time

    As a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ...

  • Fisher Investments

    Spanish Investment Counsellor

    8 hours ago

    Fisher Investments DUBLIN, Ireland

    Are you interested in working for an outstanding global investment firm and looking to take the next step in your career in Finance? Want to become an expert in and build a career advising clients on financial markets and investments? Want to focus on forging strong client relati ...

  • ReliaQuest

    Senior Technical Product Manager

    1 week ago

    ReliaQuest Dublin, Ireland

    Why it's worth it: · ReliaQuest is seeking a high-performing Senior Product Manager with the talent and drive to help develop and deliver on the strategy of one of cybersecurity's most innovative emerging technologies. · This highly visible role will be working with a talented an ...

  • Amazon

    Area Manager für Führungskräfte mit militärischem Hintergrund

    5 days ago

    Amazon Ireland Full time

    Area Manager für Führungskräfte mit militärischem Hintergrund (m/w/d) - standortübergreifend · Amazon leistet Pionierarbeit. · Seit dem Start unserer Online-Plattform im Jahre 1995 haben wir die Grenzen des Möglichen immer wieder neu definiert. "We actively seek leaders, who ca ...

  • Universitätsklinikum Münster

    Fachinformatiker/in, Informatiker/in

    14 hours ago

    Universitätsklinikum Münster Dublin, Ireland

    Informatik, SAP, Implementierung, Digitalisierung, IT,ORBIS, Bildverarbeitung Münster University Hospital is one of theleading hospitals in Germany. Such a position is not only achievedthrough size and medical success. The commitment of each individualis important. We need your c ...

  • DZ Bank AG

    Wirtschaftsinformatiker/in, Informatiker/in,Anwendungsbetreuer/in

    1 week ago

    DZ Bank AG Dublin, Ireland

    ServiceNow, Betriebssysteme, IT, Atlassian Jira,Informatik, Anwendungsbetreuung We are looking for · ITApplication Manager Compliance & Finance m/f/d for thearea: IT · at the Frankfurt am Main location · Welcome to DZ BANK · Work at a bankwhere you can successfully shape your ...

  • Papier-Mettler KG

    Softwareentwickler/in, Informatiker/in

    18 hours ago

    Papier-Mettler KG Dublin, Ireland

    Informatik, Softwareentwicklung, Anwendungsentwicklung,Implementierung, IT 1 EMPLOYER OPPORTUNITIES · PAPIER-METTLER operates as an international packagingcompany and is the European market leader in the industry.State-of-the-art production facilities, innovative productdevelopm ...

  • Queisser Pharma GmbH & Co. KG

    Fachinformatiker/in,Systemadministrator/in

    14 hours ago

    Queisser Pharma GmbH & Co. KG Dublin, Ireland

    Ticketsysteme, SAP, CRM, Hardware, Microsoft DynamicsCRM, Systemadministration, IT, 2nd-Level-Support, Active Directory,1st-Level-Support, VMware, Microsoft Windows, Tablets,E-Commerce Queisser Pharma is a successful medium-sizedcompany with over 700 employees worldwide that deve ...

  • Brembo SGL Carbon Ceramic Brakes GmbH

    SAP-Spezialist/in, Informatiker/in, KeyUser

    1 week ago

    Brembo SGL Carbon Ceramic Brakes GmbH Dublin, Ireland

    Implementierung, Produktionsleitsysteme, SAP S/4 HANA,IT, Informatik, Digitalisierung, SAP, Product LifecycleManagement At Brembo SGL Carbon CeramicBrakes GmbH, we produce high-performance brake discs exclusivelyfor sports and premium vehicles from well-known car manufacturers.A ...