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    Customer Service Agent - Dublin, Ireland - Cpl

    Cpl
    Cpl Dublin, Ireland

    6 days ago

    CPL background
    Full time
    Description

    Customer Service Rep | North Dublin | 28K

    A prominent client is looking for a Customer Service Representative to join their ever growing team. The role is on-site 5 days a week, and is shift work. Working 8 hours between 5am-1am with 2 days off per week with a scheduled roster. The company provides progression, fantastic training, & great benefits.

    They are seeking the right candidate for a fun dynamic role that can build strong relationships with customers while adhering to company values.

    Having a full drivers license is desirable for this role.

    Benefits:

    • Competitive Salary
    • Starting 29 holidays (including bank holidays), increasing with length of service
    • Monthly uncapped commission
    • Medical refund scheme
    • Enhanced statutory sick pay
    • 1.5% employer matched Pension scheme
    • Enhanced Maternity and Paternity benefits
    • Access to Hubex benefits and discounts platform
    • Life Assurance x2 basic salary
    • Employee Assistance Programme
    • Opportunities for career advancement and professional development
    • Voluntary flu vaccination voucher
    • Bike to Work Scheme

    Key Responsibilities:

    • Create the optimal rental experience by maximising on sales and service opportunities for every customer.
    • Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experience
    • Help backlogs at various pressure points across all departments
    • Provide excellent customer service in all customer contact situations.
    • Handle all customer needs with professionalism and confidence.
    • Handle all telephone and email inquiries in a friendly and helpful manner.
    • Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
    • Ad hoc duties in line with business needs

    Experience and Skill

    • Excellent phone handling / communication skills
    • Experience in customer interactions in a fast paced environment is advantageous
    • Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
    • Strong attention to detail and conscientious approach to work
    • Driven, charismatic, and eager to learn in a fast paced, rewarding environment.

    This is an excellent opportunity to join a well-established organisation, where your work and input is acknowledged and valued and where you will progress in your career.

    Please send CV's to or apply directly for immediate consideration

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