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    Customer Service Technical Agent - Dublin, Ireland - Cpl

    Cpl
    Cpl Dublin, Ireland

    Found in: beBee S2 IE - 1 week ago

    CPL background
    Description

    We are currently recruiting fluent Danish speakers to work in Technical Support.

    This role is an entry-level position as a Customer Support Technical Agent working with Danish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking to develop transferable skills in customer service, IT troubleshooting, problem determination, teamwork, and quality control.

    The ideal candidate has a healthy interest in technology and enjoys solving problems, is customer-focused, enthusiastic and motivated to take charge of both customer satisfaction and query resolution

    Day-to-day duties:

    • Answer incoming contacts via phone, mail and ticket system promptly and professionally
    • Resolve B2B customer queries using the relevant tools and systems
    • Work to achieve individual and team-specific goals
    • Assist with mentoring new hires

    Essential Competencies:

    • Interested in working with IT
    • Good customer service and communication skills
    • Fluency in English and Danish
    • Friendly and outgoing manner

    Salary and benefits:

    • 32.000 Euro salary + 25 percent uplift on Evening/Weekend hours
    • Bonus
    • Fully remote
    • Full training provided
    • Career progression
    • Casual social atmosphere
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