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    German - speaking customer service agent - Dublin, Ireland - Lingo Recruitment

    Lingo Recruitment
    Lingo Recruitment Dublin, Ireland

    3 days ago

    Default job background
    Description

    Role: German-speaking Customer Service Agent

    Location: Dublin

    Salary: €34200 (including LA) + bonus + relocation package (up to €800)

    Benefits (after one year in the company):

    • Pension
    • Education assistance
    • Disability benefit
    • Employee discounts
    • Bike to Work scheme
    • Annual leave
    • Maternity / Paternity leave
    • Subsidized healthcare

    Work Hours: Mon-Fri

    Onsite Training (circa 2 months)

    Hybrid Model: Once training completed: minimum 1 week onsite per month

    Responsibilities:

    • Provide excellent customer service via phone, email, and chat
    • Assist customers with product information, orders, and issue resolution
    • Process returns and exchanges
    • Maintain accurate records in CRM system
    • Collaborate with other departments for customer inquiries
    • Stay updated on product knowledge and industry trends

    Requirements:

    • Fluent in German and English
    • Excellent communication skills
    • Strong problem-solving abilities
    • Detail-oriented with multitasking skills
    • Team player with a positive work culture contribution

    Skills: Fluent German, Customer Skills, Administrative Duties



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