- Oversight & Management of the Change Procedure and governance, risk and assurance obligations
- Preparing latest reports and updates across audit, assurance and risk including references to any errors/breaches/incidents/ complaints etc. and progress on how findings are being addressed
- Assessing Change Requests and ensuring any proposed changes are as agreed (including completion of pre-defined templates/ impact assessments/ adherence to delivery timeframes and the authorisations process)
- Ensure the Change Procedure is maintained as any changes/ project are implemented
- reviewing the performance versus KPIs/Service Levels and any trends arising from a risk and assurance perspective
- Discussing the format and frequency for reports with the client across governance, risk, assurance and Change Requests including project related activity
- Discussing key incidents and any other issues with the client
- Resolving any issues escalated to it by the client
- Providing oversight, direction and point of escalation for the client re any issues which arise specific to governance, risk, assurance and Change Requests
- Identifying and agreeing measures to address Service Failures or other delivery related issues in relation to the Services
- Responsibility for the preparation of internal and client-facing reporting packs
- Ensuring that the deliverables from each team / functional areas regarding inputs to the various reporting packs are to the appropriate levels of quality, are delivered in accordance with internal pre-agreed timelines to facilitate internal review prior to submitting to the various meetings
- Acting as main point of contact for the client regarding general query management and resolution of any issues outside day-to-day BAU activities across the various teams
- Acting as point of contact for scheduling and coordination of internal and external audits, op risk reviews, QA reviews etc.
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Head of 1st Line Risk - Dublin, Ireland - Broadgate
Description
Head of 1st line Risk & Assurance - Retail Banking & Credit Services
Dublin
A Credit Servicing Firm, which services loans secured against properties and has a significant AUM in Ireland, has been experiencing significant growth in recent years. They provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing.
As the Head of 1st line Risk & Assurance for the firm, you'd play a pivotal part in managing 2 performing loan portfolios, Residential Primary dwelling & Buy-to-Let Tracker portfolio. You will oversee the performance on the mandate's contractual obligations including change requests, project implementation & reporting requirements with the focus on ensuring effective oversight in-line with governance, risk, compliance & audit policies & procedures.
Your role will sit within the Client Management Unit & will lead the function with a focus to ensure a superb client experience by carrying out the below:
Day to day:
Does this sound like something you'd like to know more about? If so, please reach out to Kevin in Broadgate to see if this is a fit for you.