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    Customer Support Team Lead - Dublin, Ireland - Playrix

    Playrix
    Playrix Dublin, Ireland

    1 week ago

    Default job background
    Description

    Customer Support Team Lead

    Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month.

    We're looking for a strong Customer Support Team Lead to manage the multicultural product support team for one of Playrix's flagship games. Working closely with the project team and filling them in on players' experiences, you will be able to influence the game's development and make millions of our players even happier.

    This role requires relocation from Russia and Belarus to one of our offices or remote work from other countries (except Russia and Belarus).

    Apply

    Tasks

  • Managing the support team people)
  • Building new processes for working with user requests and optimizing current ones
  • Monitoring KPIs
  • Organizing employees' workflow and schedules
  • Closely interacting with the product and participating in the project's development

    • Requirements

  • 1+ years of experience as a support team lead
  • Fluency in English and Russian (B2/C1)
  • Knowledge of operational support metrics and the ability to manage them
  • Ability to coordinate interaction with product teams, give feedback on metrics, and ensure user needs are met at the product level
  • Ability to optimize support processes and organize high-quality customer service
  • Attentiveness, organization, ability to handle various tasks at once
  • Client orientation, high level of empathy, high emotional intelligence, proactivity
  • Ability to manage a team and create a working atmosphere
  • Interest in the gaming industry, understanding of the needs and demands of a complex product

    • Our Perks

    Healthcare
    We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.

    Work-life balance
    We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.

    Professional development and education
    We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.

    Entertainment and merch
    Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.

    Fitness
    We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.

    Community involvement
    We launch charity projects and support the initiatives of employees through our grant competition.

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