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    Office Sales Representative - Ireland - Avature

    Avature
    Avature Ireland

    2 weeks ago

    Default job background
    Description
    • Good interpersonal and communication skills with the utmost ethical principles.
    • Ability and taste to create, manage and develop relations with customers on the phone. First experience as sales representative or other customer service role
    • Team player, flexible, you are also able to challenge things when they do not seem efficient to you by proposing your own improvement.
    • Autonomous to be able to generate leads on your own through the internet and social media platforms.
    • Eagerness and potential to learn and understand quickly new service fields such as tolls badges technology and digital services.
    • Strong Academic background with a University degree,
    • Good skills to use Excel, digital tools and CRM software (salesforce)

    In the sales team of AS24 UK-Ireland, the office sales representative develops the business by offering services (Fuels Cards, Toll badges, Tax recovery, parking, wash and new energies) to a portfolio of small and medium customers up to 5 trucks.

    Prospection and portfolio management

    • Prospect, engage with and convert new customers on the phone, via e-mails and digital tools
    • Develop existing customer business. Support customer with relevant offers in the decarbonization of their activities
    • Contribute to competition's analysis and market survey

    Implementation of sales campaigns by phone and emails (new services, new stations...)

    • Portfolio qualification: updating all customers & leads with contact and activity information and credit scoring with the help of the Credit manager.
    • "Wake up" campaign for existing customers with no activity in the last 6 months: understand the reason why and try to gain activity back in the next 3 months after the contact.
    • "Upsell" campaign for active customers: Sell additional services (Card services, additional country on their toll badges, additional VAT, excise recovery, parking and wash...) to current customers.
    • Prospection" campaign from inbound and outbound lead sources in order to gain newcustomers. The OSR is responsible to qualify those leads and assign them to himself/herself orto other sales rep depending on profile
    • All of the above activities must be reported into our CRM Tool SALSA and in close discussion with the credit manager to give the appropriate credit limit to each customers/leads.

    Negotiation and revenue management

    • Negotiate and manage contracts prices in order to optimize revenue in the framework of the
    • commercial policy and delegation grid Customer relationship and credit
    • Ensure customer satisfaction through good use of all products and services. Promote customer self-care thanks to the customer portal as much as possible.
    • Ensure follow-up of outstanding, payment terms compliance and contribute actively to credit risk management

    • Dynamic and extremely competitive transport mobility services market in the UK and Europe
    • Constant offer evolution with new services: increasing revenues coming from Non-Fuel Services: pack services, tolls, VAT recovery, parking, wash
    • Demanding market in terms of quality customer service, responsiveness, immediate problem solving.
    • Importance of transverse customer relationship management between sales, customer service, credit manager and finance department
    #J-18808-Ljbffr
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