- You will become a master of the Qualtrics' product, dedicated to optimizing our customers' experience with our software and resolving our most technical issues.
- You will become a strategic point of contact for all technical customer teams (Quni, Enterprise Support, Product Expert, Technical Account Managers, Implementations, and more), developing strong organizational and communication skills.
- Be heavily involved in every stage of the product cycle, from ideation of new products and features, to pre-launch quality assurance, to owning continued feedback mechanisms post launch.
- Unblock top priority issues to ensure our software addresses the experience management (XM) needs for all customers, from researchers to Fortune 500 companies.
- Leverage your product expertise to provide technical solutions to software challenges and ensure the strategic roadmap for our product reflects the voice of our customers.
- You will cultivate relationships with internal stakeholders who are senior leaders of our product, engineering, customer operations, and XM success organizations.
- Stakeholder management, strategic prioritization, product knowledge, and technical skill mastery are keys on your path to success and career development in this role.
- This role will present opportunities to mentor junior colleagues, lead out on strategic team or department wide initiatives, and continuously uplevel how we service our customers.
- The Resolution team offers many paths for rapid career development, from growth within the team to accelerating a career in Product Management, Engineering, UX research, Security Operations, Data Science, Program Management, and more
- Investigate technical incidents affecting customers' experience with the software, as escalated by our frontline teams (Quni, TSS, EPS, PE, TAM, Delivery, etc)
- Collaborate with customer-facing leaders to understand customer program impact to assist with Engineering bug prioritization
- Leverage industry-leading technology to deeply and effectively troubleshoot and resolve customer issues before Engineering
- Partner with engineering leaders to deploy solutions into the product
- Serve as the Customer Operations on-call, coordinating with Engineering on communication in customer outages, owning updates to our Qualtrics status page.
- Assist with creation and circulation of 'Customer Incident Reports' in collaboration with PXE leadership following platform outages
- Develop and maintain database systems to capture meaningful data on our customers' experiences with our software
- Conduct rigorous analysis of voice of customer data to glean insights on customer pain points and desires to inform the product roadmap
- Interact regularly with product management and engineering leaders to present analysis and proposed product and feature updates
- Enhance product operations through analysis of operational and experience data
- Build automated processes to enhance efficiency and minimize error
- Create data visualizations and dashboards for operational management
- Bachelor's or Master's degree from a top university
- At least 1 year of professional experience in a technical role
- Familiarity with software and front-end development
- Coding skills (R, Python, VB, Java, CSS, HTML, etc.)
- Ability to take on problems and identify the root cause of issues
- Skill and a real passion for operational excellence
- Ability to concurrently manage multiple projects in a dynamic environment
- Comfort working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Detail-oriented with an ability to prioritize and meet deadlines
- Excellent verbal and written communication skills
- On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus etc.), we are offering an exciting 'Experience Bonus' after a year of service. The purpose is to fund a dream you've always dreamt of it could be from attending a sporting event or concert or visiting somewhere exotic or staying at a 5 star hotel
- A comprehensive package consisting of base and bonus.
-
Accounts Payable Specialist
6 days ago
Armont Recruitment Dublin, IrelandArmont Recruitment have partnered with a leading PLC seeking an Accounts Payable Specialist to join their expanding finance team. This multinational centralised its accounts payable function in Dublin and this role offers the opportunity to join at a time of growth, process impro ...
-
IT Support Specialist
1 day ago
Reperio Human Capital (Ireland) Ltd Dublin, IrelandIT Support Specialist Contract | €150/day+ | Dublin As an IT Support Specialist, you will be responsible for providing technical assistance and support to our client. You will diagnose and resolve software and hardware issues, set up computer systems, and provide training to end- ...
-
Operational Procurement Specialist
1 day ago
ICDS Group Dublin, IrelandOperational Procurement Specialist - North Dublin. Key responsibilities: Fostering strong and influential relationships with internal stakeholders and suppliers. Advance the performance and optimise the operational supply base including the development of underperforming and risk ...
-
fp&a avp
1 week ago
Oliver James Dublin, IrelandOur Financial Services client is seeking to hire an FP&A specialist for their Dublin City Centre offices. Job Responsibilities: Perform ongoing analysis, evaluation, and review of business performance and initiatives against established benchmarks (e.g., plan, forecast, prior yea ...
-
Finance Systems Manager
6 days ago
Michael Page International Rec Ltd Dublin, IrelandA shift within their team has allowed for the hiring of a Finance System Manager. The purpose of this role will be to provide the roll out of Navision to SAP Hana. Act as the technical lead in the implementation. Client Details A leasing agent seeks to employ a Finance Systems Ma ...
-
Relocation Specialist
1 week ago
Tandem Project Management Limited Dublin, Ireland Part timeSummary: Our client, a biopharmaceutical located in Dublin, is looking for a Relocation Specialist to join their team. The successful candidate will be responsible for the consultation of and facilitation of all administrative and relocation related services to employees, line ma ...
-
Senior Technical Sales Manger
1 week ago
Collins McNicholas Dublin, IrelandOur Client, are leading specialists in the distribution and conversion of a very wide range of insulation solutions. They provide customers from the building sector, industry and specialised trade with thermal insulation, high-temperature insulation, acoustic insulation, fire pre ...
-
Level 1 Helpdesk Support Specialist
1 week ago
FRS Recruitment Dublin, Ireland Full timeJob Title: Level 1 Helpdesk Support Specialist · Location: Dublin · Job Type: Full-time · Job Overview: · Are you a tech-savvy individual with a passion for problem-solving? We are seeking a hardworking and dedicated Level 1 Helpdesk Support Specialist to join our dynamic IT team ...
-
P2P Specialist
1 week ago
Aramark Dublin, IrelandJob Description · Aramark are currently seeking a Purchase to Pay Specialist (Accounts Payable) to join our growing team in our Dublin Head Office. · We deliver award winning Facilities Management and Catering services to leading companies in Ireland and are currently recruiting ...
-
Operational Procurement Specialist
1 week ago
Siemens Healthcare Medical Solutions Limited Dublin, Ireland PermanentOperational Procurement Specialist · Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustaina ...
-
Support specialist\ Business Analyst
1 week ago
Mater Private Network Dublin, Ireland Fixedterm, Full timeSupport Specialist - Enterprise Solutions · Are you a dab hand at solving problems and possess a strong grasp of enterprise technology? Do you excel at communication and thrive in a fast-paced environment? · We're on the hunt for a highly skilled and experienced Support Speciali ...
-
Operational Procurement Specialist
4 days ago
ICDS RECRUITMENT CONSULTANTS LTD Leinster, IrelandOperational Procurement Specialist - North Dublin. · Key responsibilities: · • Fostering strong and influential relationships with internal stakeholders and suppliers. · • Advance the performance and optimise the operational supply base including the development of underperfor ...
-
Partner Programs Specialist
1 week ago
Cloudera IrelandPartner Programs Specialist page is loaded · Partner Programs Specialist · Apply remote type Hybrid locations Ireland-Cork time type Full time posted on Posted 3 Days Ago job requisition id Business Area: · Sales Seniority Level: · Associate Job Description: · At Clouder ...
-
Customer Support
1 week ago
AIPRM, Corp. Dublin, Ireland Part timeLocation: Ireland (Irish Residency Required) · About Us: · AIPRM and RAGIDX are at the forefront of our industries, driven by innovation and a commitment to customer satisfaction. We operate remotely, leveraging technology to connect and collaborate across Ireland and beyond. Ou ...
-
Building Energy Rating Programme
5 days ago
Fexco IrelandThe Sustainable Energy Authority of Ireland (SEAI) has the responsibility for the administration of the · Building Energy Rating (BER) scheme. FEXCO provides Help Desk and Administration Services to the BER · programme. · As a specialist member of the technical team your role ...
-
Electrical Engineer
1 week ago
HITACHI ENERGY IRELAND LIMITED Dublin, Ireland Full timeDescription · : Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and pre ...
-
Commercial Product Support Technician
1 week ago
Siemens Healthcare Diagnostics Manufacturing Ltd Dublin, Ireland PermanentCommercial Product Support Technician · Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Susta ...
-
Information Security Compliance Specialist
1 week ago
Mcafee IrelandInformation Security Compliance Specialist - Remote page is loaded · Information Security Compliance Specialist - Remote · Apply locations Ireland time type Full time posted on Posted Yesterday job requisition id JR Role Overview: · The Information Security Compliance Special ...
-
TikTok Dublin, IrelandAbout the team · E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure qual ...
-
Non Traditional Enviroment
1 week ago
Amazon Data Services Ireland Limited - A65 Dublin, Ireland Full timeAmazon Web Services (AWS) is looking to hire a highly motivated, best-in-class NTE Security Manager to manage the physical security at our EMEA NTE (Non-Traditional) Environment. · Selected individual will be responsible for managing the on-site operational physical security of o ...
Senior Specialist, Resolution - Dublin, Ireland - Qualtrics
Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.
Senior Specialist, Resolution
Why We Have This Role
The Resolution Team is at the epicenter of Qualtrics' product operations, positioned between our engineering, product management, operations, and customer-facing organizations.
The Resolution Team's core responsibilities are to triage, resolve, and where needed, escalate, all technical product issues, setting prioritizations for our Engineering and Product organizations while ensuring all customer needs are met. The Resolution team then uses this operational data to aggregate, analyze, and glean insights on our customers' experience with our software to inform the product roadmap, ensure the quality of our software, and address acute customer pain through prompt escalation and resolution.
How You'll Find Success
How You'll Grow
Things You'll Do
Resolution Analysis
Product Analysis
Technical Analysis
What We're Looking For On Your Resume
Minimum Requirements
Our Team's Favorite Perks and Benefits