Engineering Manager - Dublin, Ireland - Intercom

Intercom Dublin, Ireland

1 week ago

Description

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom's complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers' business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity?

Become the Engineering Manager for a team at the center of our support strategy and our mission to make business personal. You'll be responsible for leading the team who are building our highly differentiated, next gen ticketing solution. This is an opportunity to lead an existing team to deliver a huge amount of impact for our customers and raise the bar for high performance in how we work.

What will I be doing?

Partnering with engineering, product, and design leaders to shape team direction and strategy.

Supporting and driving this strategy to clear impact with the help of your team.

Enabling your team to achieve high levels of productivity, performance and reliability.

Teaching, mentoring, coaching and being a role model for engineers and other engineering managers.

Creating a collaborative, inclusive and supportive team culture focused on fast, focused, high impact execution.

Helping to shape and evolve our engineering culture by contributing to our engineering organization programs.

What skills do I need?

We recognise that sometimes these lists can appear as strict requirements, but that's not the case. Even if you feel you have a subset of the experience below - that's ok, we'd love to talk to you

An ability to lead Engineering teams that deliver impact quickly.

Experience developing and supporting a team of engineers in their personal growth and career progression.

A track record of partnering with product and design leadership to deliver great outcomes.

Demonstrated impact in a similar technical leadership role.

A growth mindset and eagerness to learn.

The ability to thrive in an ambiguous environment with a high degree of autonomy

How will I be supported?

You will buddy with another London based manager who will help you to onboard and get up to speed quickly.

You will have a close group of management peers to collaborate with and learn from.

We invest heavily in our Managers, supporting individual career development through training and coaching

Benefits

We are a well-treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us :)

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Open vacation policy and flexible holidays so you can take time off when you need it

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Engineering Manager

1 week ago

Red Hat, Inc. Dublin, Ireland

About the job · Do you want to be part of a team that is focused on scaling the deployment, tuning, and monitoring of Foundation Models and large language models? Do you want to play a pivotal role in shaping the roadmap and strategy for OpenShift AI serving with the large lang ...
Engineering Manager

1 week ago

Tritech Group Dublin, Ireland Permanent, Full time

Role Information: · Role Title: Engineering Manager · Department: Mechanical Department · Reports to: Construction/Operations Director · Location: Dublin · The Company: · Tritech Engineering is one of Ireland's leading Mechanical, Electrical & Maintenance Contracting Companies. ...
Engineering Manager

5 days ago

Red Hat Ireland

About the job · Do you want to be part of a team that is focused on scaling the deployment, tuning, and monitoring of Foundation Models and large language models? Do you want to play a pivotal role in shaping the roadmap and strategy for OpenShift AI serving with the large langu ...
Engineering Manager

1 week ago

Fanatics, Inc. Dublin, Ireland Salaried

Company Overview Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commer ...
Engineering Manager

2 weeks ago

Rapid7 Dublin, Ireland Full time

In this role, you will lead teams of software engineers responsible for our InsightIDR product. The team is responsible for building the foundation services for the detection and response product on the Insight Platform. You will work closely with an outstanding peer group of hig ...
Software Engineering Manager

4 days ago

Reperio Human Capital (Ireland) Ltd Dublin, Ireland

Software Engineering Manager Dublin/Hybrid My client is an innovative market-maker in the personal finance space, who are looking for an experienced Software Engineering Manager to lead a talented team of engineers to develop market-leading software solutions that will transform ...
Planning Engineer/Manager

2 days ago

ICDS (UK) Ltd Ireland

Planning Engineer/Manager (Civil) | Leinster (Kildare/Meath) · c.€75k, Bonus, Car, Health, Hybrid & Benefits · New role with Tier 1, Civil Engineering contractor with interests in the Energy, Gas, Pipeline, Heavy Civil, Water, Utility and Building sectors nationwide and oversea ...
Manufacturing Engineering Manager

2 weeks ago

Berkley Group Dublin, Ireland

North Dublin Permanent Jan 4, 2024 · This is a role well suited to an ambitious professional, looking for the next challenge in their career growing and leading a team as a Manufacturing Engineering Manager. · Lead and develop a team of multidiscipline engineers in a medical de ...
Software Engineer Manager

5 days ago

Honeywell Dublin, Ireland

team recognized for leadership, innovation and diversity · Software Engineer Manager · We are an opportunity for a Software Engineer Manager to join us at Honeywell, in Dublin, where you will be responsible for managing 2 Honeywell Forge development scrum teams. You will owne ...
Engineering Manager, Observability

1 week ago

Stripe Dublin, Ireland Full time

Who we are · About Stripe · Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our ...
Manager, Sales Engineer

1 week ago

Datadog Dublin, Ireland

Manager, Sales Engineer (Customer Success) · Dublin, Ireland · Datadog is seeking a Manager, Sales Engineering (Customer Success) to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opp ...
Software Engineer Manager

1 week ago

NextPit GmbH Ireland

Software Engineer Manager - Ireland/Remote · Job Requisition ID # · 24WD76909 Position Overview Are you excited about leading a team to solve technical challenges by building a scalable, available, performant platform powering Autodesk's digital business transformation? Autodesk ...
Senior Engineering Manager

1 week ago

Playrix Dublin, Ireland

Senior Engineering Manager · Playrix is one of the world's most successful game development companies. Our consistent success is a direct result of having a strong team with effective management. · We are looking for a Senior Engineering Manager to join the Playrix Technology te ...
Principal Engineering Manager

6 days ago

Microsoft Dublin, Ireland Full time

Overview · Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, ...
Manager, Data Engineering

3 days ago

DraftKings Ireland

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. · Here, "impossible" isn't part of our voca ...
Manufacturing Engineering Manager

2 weeks ago

Berkley Group Dublin, Ireland

Dublin - North Permanent Apr 2, 2024 · We are working with a leading provider of advanced diagnostic equipment, dedicated to improving healthcare outcomes worldwide. The Dublin Manufacturing Site plays a pivotal role in producing cutting-edge diagnostic products that adhere to t ...
Manufacturing Engineering Manager

1 week ago

Siemens Healthcare Diagnostics Manufacturing Ltd Dublin, Ireland Permanent

Manufacturing Engineering Manager · Now's our time to inspire the future of healthcare together. · Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countrie ...
Software Engineering Manager

1 week ago

Kobalt Music Dublin, Ireland

Kobalt Background: · Founded in 2000 by Swedish entrepreneur Willard Adhitz, the startup built a platform to maximise efficiency, accuracy, and transparency across the billions of micro-payments collected in today's highly complex digital world. As the traditional music compani ...
Manager, Data Engineering

2 days ago

Gartner Dublin, Ireland

Hiring near our Barcelona, Spain Center of Excellence. · Hybrid, flexible environment. · About Gartner IT : · Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by deliv ...
Manager, Data Engineering

5 hours ago

Gartner Dublin, Ireland

Hiring near our Barcelona, Spain Center of Excellence. · Hybrid, flexible environment. · About Gartner IT : · Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by deliv ...