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    Field Service Technician - Dublin, Ireland - ATS Automation

    ATS Automation
    ATS Automation Dublin, Ireland

    3 weeks ago

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    Description

    Job Description

    Our team in the UK division is searching for a dynamic Field Service Representative - Controls Engineering. We need someone who thrives in team environments and embraces challenging projects.

    The Field Service Representative (Controls) will play a crucial role in designing, developing, troubleshooting, and documenting control programs for customized automation equipment. This involves programming a variety of control systems like PLCs, PCs, servo drives, robots, and other specialized controllers. Proficiency in diagnosing electrical controls and mechanical mechanisms is essential. The ideal candidate should possess strong organizational skills, self-discipline, and the ability to excel with minimal supervision.

    Specific Responsibilities

    • Develop and customize software to meet customer specifications.
    • Troubleshoot and adjust controls and electrical equipment at customer sites.
    • Identify and address abnormal equipment conditions and incorrect actions by customer personnel.
    • Work independently or collaboratively within a team.
    • Align customer objectives with on-site work plans.
    • Enhance the operational and troubleshooting knowledge of the team.
    • Suggest tools or equipment improvements for better equipment operation and maintenance.
    • Recommend repair or replacement of necessary items.
    • Provide on-site support to domestic and international customers.
    • Lead on-site teams and engage with customers and project managers.
    • Coordinate third-party vendors and resolve technical issues when needed.
    • Document detailed Service Reports regularly and ensure timely issue resolution.
    • Be available for on-call duties on a rotational basis.
    • Communicate effectively with internal and external stakeholders to provide tailored solutions.
    • Handle warranty and non-warranty claims.
    • Conduct business activities ethically and in compliance with company standards.
    • Adhere to health and safety regulations.
    • Demonstrate initiative, innovation, and meticulous attention to detail.
    • Work efficiently in a fast-paced environment with various stakeholders to manage projects.
    • Uphold company culture with integrity and professionalism.

    QUALIFICATIONS:

    Education:

    Seeking candidates with a post-secondary diploma or degree in programming/electrical engineering or equivalent. Experience in databases, robotics, and vision systems is advantageous.

    Experience:

    Minimum of four years in hands-on automation/controls, including 3+ years in PLC and HMI programming with Allen Bradley or Siemens software.

    Willingness to travel frequently to customer sites, averaging 50-75% per month.

    The ideal candidate is a proficient communicator with strong interpersonal skills, professionalism, and the ability to work effectively in diverse engineering environments. A comprehensive understanding of pneumatic, electrical, and control systems is necessary, along with proficiency in Microsoft Word and Excel. Quick problem-solving skills are a must.

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