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    Field Service Technician, Dublin - TOMRA

    TOMRA
    TOMRA Dublin, Ireland

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    The main duties include:

    • Performing corrective servicing: Analyzing, diagnosing, and rectifying equipment issues to minimize downtime of RVM installations.
    • Performing preventative servicing: Service and maintain installed equipment, including scheduled maintenance visits.
    • Reporting on service assignments and faults (online and/or paper).
    • Performing installation: after training, you will be involved in the commissioning of RVM installations.
    • Driving for long periods as required for the above; attending to call-outs outside business hours as and when required.
    • Providing excellent customer service to our customers and members of the public.

    Other duties include:

    • Basic maintenance of systems if required.
    • Ensure that your equipment, spares, and van kit are always complete according to the inventory list.
    • Look for areas of potential improvement of products and report to the local service team.
    • Continuously stay informed and up to date with TOMRA's RVMs and products.
    • Undertake cleaning of equipment.

    Qualifications

    First and foremost, we are looking for someone who can represent TOMRA and take pride in what they do. That means ensuring our equipment is always operating efficiently and available to our customers. It also means establishing strong customer service relationships with customers who have our equipment installed.

    We are also seeking candidates with the following skills and experience:

    • At least 2 years satisfactory experience in a similar complex service or maintenance position
    • Previous experience interacting face to face with customers
    • Diagnostic and analytical capabilities, particularly in mechanical, electrical, and electronic equipment
    • Mechanical: Ability to read mechanical drawings
    • Electrical: Ability to interpret wiring schematics
    • Electronic: Experience in troubleshooting electronic equipment, including replacing circuit boards, sensors, and other electronic components of the RVM
    • Customer Service: Must have good customer service skills, be personable, and able to maintain relationships with TOMRA's customers and partners effectively
    • Driving: Candidates must possess a full driving license, be willing to drive for extended periods, and navigate to and from RVM locations efficiently
    • Safety: Demonstrate a strong awareness of safety procedures and practices from previous roles; prior training in workplace safety is advantageous
    • We are also looking for individuals whose professional history reflects independence, reliability, and a sense of pride in their work
    • Relevant qualifications or certification in electrical, electronic, or mechanical engineering are a plus

    Your normal working hours will be 40 hours per week on a rotational basis over 5 days from Monday to Sunday

    Additional Information

    • Salary: Depending on experience, plus benefits
    • Duration: Permanent role
    • Holiday: 21 days per annum + bank holidays
    • Healthcare: Private health insurance with VHI
    • Vehicle: Company van

    We are dedicated to being an equal opportunities employer and encourage applications from individuals of all backgrounds, irrespective of gender, race, sexual orientation, age, disability, or marital status

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