Operations Manager - Dublin, Ireland - Abm

Abm Dublin, Ireland

1 week ago

Full time

Description

JOB TITLE: Operations Manager – Technical Solutions

LOCATIONS: Dublin, Ireland

REPORTING TO: Senior Operations Manager / Operations Director

SALARY: €65,000 - €80,000 depending on experience + company car & bonus

ROLE OVERVIEW AND PURPOSE

To support the strategic management of the organisation and to ensure the smooth running of the business on a day to day basis. To provide leadership, management and support to all stakeholders. To be innovative and drive forward quality in standards, by leading and developing teams in the delivery of exceptional service and continuous improvement.

KEY RESPONSIBILITIES

Support and lead the delivery of services, through the Account and Site Managers, to meet the needs and exceed the expectations of customers within remit

Ensure effective monitoring of contracts and maintain them to company standards within specification

Provide assistance with, and ensure teams react in a timely manner to, any issues that arise, support their resolution within the scope of the contract(s)

Monitor the delivery of key performance indicators (KPI), and deliver improvement through teams

Identify customer service needs, propose and implement relevant solutions

Build and sustain a high performing team, by providing clear direction, strong leadership and focused targets

Create internal succession and contingency plans and oversee recruitment, ensuring adequate headcount in your division

Lead the performance cycle, ensuring team is supported, appraised and developed

Manage poor performance, long-term sickness and employee relations matters appropriately, and follow relevant HR procedures

Identify training needs and liaise with relevant Training and/or Learning & Development Manager

Support the creation of harmonious working environments and proactively manage conflict at source, escalating as appropriate

Ensure you are visible and contactable whilst on duty, and that plans are in place for escalation out of hours or during absence

General business administration including ensuring all records relating to employment, relevant qualifications, vetting are maintained and updated as necessary

Ensure that operational equipment and company assets are used and maintained appropriately

Ensure cost sheets are completed and/or updated accurately

Oversee the delivery of all contracts to budget

Oversee the invoicing and payment cycles, support the reduction of aged debt

Ensure that all company policies and procedures are followed at all times including promoting safe working environments

REQUIRED SKILLS AND EXPERIENCE

A full, clean driving licence

Level 5 or above in a relevant Engineering (Facilities/Construction) Qualification

Level 5 or above management qualification

IOSH/NEEBOSH

Desirable:

Experience within the relevant industry, or a similar environment

Multi-site management experience

A minimum of four years' experience of leading teams at middle-management level

Proven experience within an outsourced setting

Experience of project management, strategic planning, implementation and delegation skills

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