Senior Engagement Manager, EX - Dublin, Ireland - Qualtrics

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Senior Engagement Manager - EX

Why We Have This Role
This role plays a pivotal part in Qualtrics' success by leading the design and delivery of impactful employee experience programs. As a key member of the Employee Experience (EX) Professional Services team, this position contributes to the initial onboarding experience, builds lasting client relationships, and shapes the partnership's direction. This role has a profound impact on customer success, operational improvements, and product enhancements, ultimately driving Qualtrics' reputation as a trusted advisor and solution provider.

How you'll find success

You will know you are doing a great job when you:

• Lead the EX process by managing project operations from project kick off to final deliverables, and ongoing client engagement.
• Lead project teams to deliver complex, large-scale programs within global organisations.
• Coordinate timelines, communications and engagements across clients, partners, and internal teams.
• Work on multiple projects concurrently, at various stages of development, with a natural aptitude for organization, and creating deadline-driven deliverables.
• Lead the data collection efforts on projects, ensuring long term success with strong sampling plans that maintain respondent quality and feasibility throughout the project.
• Perform advanced technical setup on client surveys, including setting up survey logic, creating quotas, testing the survey with vendor partners.
• Become proficient in use of the Qualtrics software.
• Build and maintain client relationships as the frontline point of contact with our customers.
• Work across functions and teams to ensure impactful delivery against clients research needs through full use of the Qualtrics platform capabilities.
• Exhibit a track record of delivering exceptional client experiences
• Deliver programs within budget and hitting set margin targets

How You'll Grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, including:

• Opportunity to refine and expand leadership, consulting, and customer management skills.
• Exposure to cutting-edge strategy and research trends and their implementation across various industries.
• Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
• Collaborate with internal teams, clients, and stakeholders to deliver exceptional outcomes.
• Pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things You'll Do

• Partner with customers and Qualtrics team members to align project goals and objectives.
• Support clients on multi country programs, maintaining timelines, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner
• Build and maintain strong relationships with senior customer stakeholders, acting as their trusted advisor.
• Lead project teams to deliver on project goals, ensuring timely execution and quality.
• Lead data collection efforts on programs including working with our data collection partners, and ensuring data quality.
• Participate in project debriefs and reviews
• Manage project level budgets, to deliver margin
• Plan, monitor, mitigate, and report project risks during delivery.
• Develop quality management plans, ensuring alignment with business requirements.
• Communicate how the Qualtrics platform addresses customer challenges and enhances their programs.
• Contribute customer insights to shape the Qualtrics product roadmap.

What We're Looking For On Your Resume

• 10+ years experience designing and delivering best practice software implementations and /or research programs in complex environments.
• A blend of consulting and/or program management experience, as well as internal-customer experience, is ideal, although candidates from either side will be considered
• Strong Program Management with a proven ability to plan and execute projects on time, on budget, with quality.
• Complex Organization Expertise and experience working with large and complex organizations, delivering successful outcomes.
• Consultative and relationship builder who can quickly understand customer needs and identify solutions to meet these requirements

What You Should Know About This Team

• Heart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.
• Client-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvements.
• Cross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.
• Global Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.

Our Team's Favourite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• Our offices are in the centre of Dublin and we take pride in creating an open and collaborative work space.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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