Jobs
>
Dublin

    IT Helpdesk - Dublin, Ireland - Dunnes Stores

    Dunnes Stores
    Dunnes Stores Dublin, Ireland

    1 week ago

    dunnes stores background
    Full time
    Description

    IT Helpdesk

    Employment Type Full Time Job Description

    Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are Irish owned and operate over 130 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. We are expanding our service and product offering for our customers all the time.

    Our Information Technology team is closely integrated with the business which is undertaking a large scale technology transformation in support of the development of the company. We are currently expanding our Information Technology Department and are looking to recruit a number of dynamic individuals in a range of technology disciplines. This is an excellent opportunity to join a team who will be at the forefront of technology, supporting the business in its ever increasing adoption.

    We are currently looking for IT Helpdesk Technicians who would like to develop their skill sets in a diverse and technically challenging environment.

    The successful candidate will have the following responsibilities:

    Responsibilities:

  • Liaise with and resolve problems or queries from end users in Stores, Head Office and Warehouses.
  • Deal effectively with hardware and software issues.
  • Record in detail all issues and calls received on the call logging system.
  • Assist in the rollout out of new software and software upgrades
  • Liaise with third party maintenance providers.
  • Rollout of new user devices Eg: Laptops, PCs, iPads, iPhones etc.
  • Assist with technology refreshes.
  • User account management.
  • Support rollout of new technologies such as Citrix, WiFi and mobile devices.
  • Resolve issues on first contact where possible.
  • Creation and updates of knowledge base articles to assist issue resolution and facilitate self-service.
  • Manage operational queries on AS400, 4690 Controllers, tills and Head Office Systems.
  • In life management of workstations and other devices.
  • Manage incidents to service level agreements.

    • Requirements:

  • Experience in a busy Helpdesk environment would be an advantage
  • Good communication and documentation.
  • Strong customer focus.
  • Knowledge of the majority of the following: AD, MS Exchange 2010,Windows 7/10, Server 2008/2016, Office , Citrix, Terminal Services, Printing, Symantec AV & Encryption, Cisco VPN, Oracle Clients.
  • Retail Experience is desirable.
  • Excellent analytical and problem solving skills.
  • Knowledge of core ITIL principles and practices is desirable.
  • Strong interpersonal skills and ability to work independently or with cross functional teams.
  • Ability to multitask and ensure flawless execution and delivery.
  • Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently.
  • The ability to quickly learn new skills through a hands-on training approach is required.
  • Cpl

    Helpdesk Administrator

    1 day ago

    Cpl Dublin, Ireland Full time

    Our client - a global pharmaceutical manufacturing facility based in Dublin 15, requires an Helpdesk Engineering Administrator to join their busy team. Strong client-facing and communication skills are essential. Min 2 years experience in a process plant in an operations support ...

  • emagine Consulting

    Helpdesk Support Engineer

    1 week ago

    emagine Consulting Dublin, Ireland

    Want to make an impact? We offer that · Due to continued growth, we are currently hiring a Helpdesk Support Engineer to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solut ...

  • FRS Recruitment

    Level 1 Helpdesk Support Specialist

    1 week ago

    FRS Recruitment Dublin, Ireland Full time

    Job Title: Level 1 Helpdesk Support Specialist · Location: Dublin · Job Type: Full-time · Job Overview: · Are you a tech-savvy individual with a passion for problem-solving? We are seeking a hardworking and dedicated Level 1 Helpdesk Support Specialist to join our dynamic IT team ...

  • Neylons Facility Management

    Helpdesk agent

    1 week ago

    Neylons Facility Management Dunboyne, Ireland Permanent, Full time

    The Company · Neylons is a Facility Management Company providing services all over Ireland. We are a growing company that prides itself on training and development available to all staff. We offer flexibility, career progression, and a competitive start rate. · We have an excitin ...

  • FRS Recruitment

    Call Desk Administrator

    1 week ago

    FRS Recruitment Dublin, Ireland

    Call Desk Administrator - Temporary Location: Dublin 22 (Office based) Overview: FRS Recruitment are now inviting applications for the role of Call Desk Administrator to join our client on a full time, temporary basis. The successful candidate must be available immediately. This ...

  • FRS Recruitment

    Administrator

    5 days ago

    FRS Recruitment Dublin, Ireland

    Administrator - Temp to Perm Location: Dublin 22 (Office based) Hours: 8am to 5pm Monday to Friday Overview: FRS Recruitment are now inviting applications for the role of Administrator to join our client on a full time, temporary basis. The successful candidate must be available ...

  • Lex Consultancy

    Facilities Manager

    5 days ago

    Lex Consultancy Dublin, Ireland

    A top tier law firm, with offices in Dublin 2, are seeking an experiencedFacilities Manageron a permanent basis. This person will have ownership of allHard Servicesaspects of the facilities function and report directly into the Head of Facilities. For consideration for this role, ...

  • Lex Consultancy Ltd

    Facilities Manager

    4 days ago

    Lex Consultancy Ltd Dublin, Ireland

    A top tier law firm, with offices in Dublin 2, are seeking an experiencedFacilities Manageron a permanent basis. This person will have ownership of allHard Servicesaspects of the facilities function and report directly into the Head of Facilities. For consideration for this role, ...

  • Lex Consultancy

    Facilities Manager

    1 week ago

    Lex Consultancy Dublin, Ireland

    Our client are one of the top commercial property companies in Ireland and they are currently for a Facilities Manager to join their team. This is a permanent role managing common areas in high-end PRS Developments. · This is a fantastically varied role which will encompass man ...

  • Lex Consultancy

    Facilities Manager

    1 week ago

    Lex Consultancy Dublin, Ireland

    A top tier law firm, with offices in Dublin 2, are seeking an experienced Facilities Manager on a permanent basis. This person will have ownership of all Hard Services aspects of the facilities function and report directly into the Head of Facilities. · For consideration for t ...

  • Apleona HSG Facility Management

    Guest Service Ambassador – Reception

    1 week ago

    Apleona HSG Facility Management Dublin, Ireland

    Advert Text Job Purpose · To manage the delivery of a specific FM function to meet agreed customer businessrequirements and to provide support to the Facilities Manager. · Main Duties and Responsibilities · ● Welcome clients and visitors to the office in a professional ...

  • Apleona HSG Facility Management

    Facilities Manager

    1 week ago

    Apleona HSG Facility Management Dublin, Ireland

    Advert Text Overall Purpose of the Job · To take the lead in providing Facilities Management on the premises. Reporting to theContracts Manager you will assist and take ownership in providing facilities management &facilities related projects including moves management, spa ...

  • Sogeti

    Salesforce Developer

    1 week ago

    Sogeti Dublin, Ireland

    Description · Key Responsibilities · Stay apprised of all relevant developments in their respective Salesforce Cloud and coordinate updates to said Salesforce Cloud accordingly. · Lead development efforts on the platform and manage the overall development process from design t ...

  • Cpl Healthcare

    Hunter Sales Roles 2024

    1 week ago

    Cpl Healthcare Dublin, Ireland

    Register your interest, if you are looking for your next move in tech this year, 2024. · I'm looking to speak with fluent German (Deutsch) or Dutch (Nederlands) speakers in the sales industry for opportunities in Ireland · Whether you are a bright, up-and-coming SDR looking to ...

  • Ryanair

    Airport Network Implementation Engineer

    1 week ago

    Ryanair Dublin, Ireland Full time

    Ryanair Labs is the technology brand of Ryanair, a start-up inside a corporation and a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for customers. We have technology hubs across Europe including Dublin, Wrocław, Madrid and Portugal. As ...

  • SIG

    Junior Facilities Associate

    1 week ago

    SIG Dublin, Ireland

    Overview · Our Dublin Facilities team is looking for junior facilities associate to join our facilities team. The facilities team is directly responsible for the design, build-out, maintenance and support of the firm's critical infrastructure and all workplace facilities service ...

  • dbt Labs

    IT Specialist

    3 days ago

    dbt Labs Dublin, Ireland

    We are seeking a skilled Dublin-based IT Specialist with Mac setup and troubleshooting experience to join our dynamic Enterprise Security and Technology team. The ideal candidate will possess a deep understanding of macOS, along with a proven track record of resolving complex ...

  • Cpl Healthcare

    IM Lab Automation Analyst

    3 days ago

    Cpl Healthcare Dublin, Ireland

    Cpl in partnership with SK biotek Ireland is seeking to recruit a IM Lab Automation Analyst on a 12-month contract. ABOUT US? SK biotek Ireland, an SK Pharmteco company, is a global Contract Development and Manufacturing organisation (CDMO) with state-of-the-art facilities in ...

  • Mitie

    Facilities Assistant

    1 week ago

    Mitie Dublin, Ireland Permanent, Full time

    Facilities Assistant · Team Operations | Contract type Permanent · About Mitie · Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on ...

  • CWS

    Junior Field Service Engineer Dublin

    1 week ago

    CWS Dublin, Ireland Permanent, Full time

    The CWS group operates in 16 countries throughout Europe with more than 11,000 employees across 4 business units, CWS Workwear, CWS Hygiene, CWS Cleanrooms and CWS Fire Safety. · CWS Ireland is looking for a Junior Field Service Engineer to join our team. CWS is Ireland's leading ...