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    Collection Agent - Dublin, Ireland - Cpl

    Cpl
    Cpl Dublin, Ireland

    3 days ago

    CPL background
    Full time
    Description

    The company is a leader in the car rental industry with office based in Dublin North.

    The Job Entails:

    • Connecting with customers to promptly collect payments owed.
    • Staying on top of portfolio performance through the BP Server, reporting on credit limits, and unapplied cash, and making recommendations for account management.
    • Investigating and resolving customer queries and complaints quickly and effectively to maintain high customer satisfaction and prevent unresolved issues.
    • Ensuring exceptional customer service by meeting SLA metrics for query handling and turnaround time

    Requirements:

    You should possess strong communication and problem-solving skills, a results-oriented mindset, and attention to detail. You should also be adaptable and resilient to handle difficult situations and possess knowledge of financial and accounting principles.

    Fluency in German is a must, with an intermediate level of English. 1 year of handling customer complaints or in a collection role. Or 2-3 years of customer service, with strong ability to diffuse tough conversations.

    Benefits and Working Hours:

    • Dublin North - Hybrid - Monday to Friday - 9 to 5
    • 32,000€/year gross
    • Profit Share scheme
    • 22 days of annual leave
    • Onsite Gym and Health Support
    • Pension
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