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Senior Associate, Client Solutions - Dublin, Ireland - GLG
Description
Job Summary
GLG is seeking driven candidates for our Senior Associate position on our Asia Global Servicing team in Dublin, Ireland. Senior Associate's help to drive GLG's business model and develop our client base – professionals at the world's top corporations, investment firms, management consultancies, and non-profits – through close coordination with members of the APAC Client Solutions team to fulfil client's primary research needs. Senior Associates are responsible for delivering GLG's underlying business processes, fulfilling timely client research requests, assisting senior team members with high-level product execution.
Specific responsibilities include (but are not limited to):
- Project Support: Supporting the APAC Client Solutions team, the Senior Research Associate will provide project support, managing multiple projects on a day-to-day basis.
- Collaboration: Collaborating with team members and other internal stakeholders, such as recruiting, to deliver on research needs to maximize commercial outcomes.
- Project Delivery: Facilitating customized products between GLG's client and network members. The Senior Associate is tasked with fulfilling time sensitive research requests by analyzing client requests and building and qualifying primary populations of topic experts. Most GLG client/expert interactions consist of telephone consultations but also may consist of surveys, research travel programs, and in-depth engagements.
- Compliance: Navigate complex compliance requirements and operational procedures that differ across a wide pool of clients, therein representing GLG's key value proposition.
- Relationship management: developing relationships with GLG's most respected thought leaders across sectors as well as recruiting new senior executives and leading consultants into the GLG Councils membership.
- Target Oriented: Meeting and exceeding monthly goals and metrics on multiple high priority projects, at any given time
- Accountability: Maintaining accountability and responsibility for client projects and the overall client experience.
- Communication: Professional business communication, both written and verbal as the role requires communication and collaboration with internal and external stakeholders.
An ideal candidate will have the following:
- Fluency in English and Korean is mandatory
- Bachelor's degree (required)
- 2 + years of work experience in client-facing, account management or analyst roles in relevant industries such as banking, business services, market research, consultancies, and financial services, etc.
- Strong interest in developing the skills to excel in client service in a high-volume environment
- Superior communication (written and oral) and interpersonal skills
- Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing and fast-paced environment
- Ability to multi-task and prioritize activities effectively, while ensuring a high level of accuracy and attention to detail
- Receptive to close coaching and feedback
- Insatiable desire to learn about new topics and significant ongoing curiosity about trends in the project-related sector.
As a Senior Associate, you will learn to:
- Excel in a fast-paced, metrics-driven, and challenging environment
- Work collaboratively with senior members of the research team and client to assess and scope their research needs
- Develop strong, transferable business skills – including client service excellent, professionalism communication, client and account management, time management, problem solving, project management.
- Understand and utilize a broad range of products to creatively engage and support clients.
- Collaborate with colleagues on and across teams to exceed client expectations.
Career Progression
As you develop and demonstrate best-in-class client servicing and project execution skills, you will have the opportunity to progress to Senior Associate, where you will support on projects of more varying size and complexity, and get the opportunity to coach junior professionals on your team alongside your Team Leader.
What we offer:
- Competitive base salary and annual bonus with comprehensive benefits (including healthcare coverage, a parking allowance, 25 days annual leave plus bank holidays)
- A great team atmosphere with socials, off site activities and sports teams to join
- An opportunity to contribute to GLG's Social Impact Partners Programme
- Medical and dental insurance schemes
- A matching pension scheme
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