About aurelian Figueira:
- A dynamic professional with over 20 years of rich experience in handling client servicing operations with key focus on top line profitability while ensuring optimal utilization of resources & delivering knowledge solutions for client’s business problems processes in customer service industry.
- Developed competency in establishing performance-driven culture that ensures accountability and personal ownership, lead, develop, coach, and motivated all cross-cultural teams, to achieve goals profitably.
- Efficient in interfacing with institutional & corporate clients.
- Demonstrated abilities in implementing process control procedures as per statutory requirements; designing Internal Control/Reporting Systems towards the accomplishment of business goals.
- Developing Talent, Providing Direction, Delivering, Drive, Grooming, Maintaining Discipline, Business Thinking.
Experience
- Customer Service Executive -SKYPRO – Uniform Management Company. Lisbon / Portugal Oct 2022 till date.
- Contact Centre Team Leader (Department: Ticketing and Reservations)-Emirates Airlines, India / Mumbai - Nov ’2005 - Jul 2022
Education
Arts Graduate, Mumbai University India
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