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aurelian Figueira

aurelian Figueira

Customer Service Executive

Tourism / Travel / Hospitality

Dublin, Dublin City

Social

About aurelian Figueira:

  • A dynamic professional with over 20 years of rich experience in handling client servicing operations with key focus on top line profitability while ensuring optimal utilization of resources & delivering knowledge solutions for client’s business problems processes in customer service industry.
  • Developed competency in establishing performance-driven culture that ensures accountability and personal ownership, lead, develop, coach, and motivated all cross-cultural teams, to achieve goals profitably. 
  • Efficient in interfacing with institutional & corporate clients.
  • Demonstrated abilities in implementing process control procedures as per statutory requirements; designing Internal Control/Reporting Systems towards the accomplishment of business goals.
  • Developing Talent, Providing Direction, Delivering, Drive, Grooming, Maintaining Discipline, Business Thinking.

Experience

  1. Customer Service Executive -SKYPRO – Uniform Management Company.  Lisbon / Portugal          Oct 2022 till date.
  2. Contact Centre Team Leader (Department: Ticketing and Reservations)-Emirates Airlines, India / Mumbai - Nov ’2005 -   Jul 2022       

 

Education

Arts Graduate, Mumbai University India

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