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    Senior Service Advisor - Dublin, Ireland - Cpl

    Cpl
    Cpl Dublin, Ireland

    Found in: beBee S2 IE - 2 days ago

    CPL background
    Full time
    Description

    My client in the motor industry located in South Dublin, is looking for a Senior Service Advisor, if you have at least 2 years' experience within the motor industry please apply directly or send your CV to

    This an exciting opportunity for an ambitious technically minded person to assist in the support of the running of the service department.

    Skills and experience:

    • excellent and demonstrable front line customer service and administrative skills and experience
    • at least 2 years' experience in a similar role in the motor industry
    • good communication, interpersonal and presentation skills
    • good attention to detail for recording all relevant details in documentation and systems.
    • a working knowledge of vehicle management systems / Keyloop /Kerridge / Autoview distinct advantage
    • flexibility in your approach to work
    • Full, valid, current driving licence for driving in Ireland.
    • If you are from outside the EEA, this role does not qualify for a work permit unless you already hold one

    About the role:

    • You will be providing full end-to-end service when a customer confirms they wish to schedule a vehicle service booking or repair you by phone, email and walk-in including but not limited to:
      • meeting and greeting all service customers promptly and professionally.
      • customer check-in and communications throughout the process
      • determining workshop availability for service, maintenance and repair work
      • ensuring vehicles are ready at the committed time, explaining clearly the work completed
      • All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of 'work-in-progress'
      • liaising with other teams in the business, management, reception, sales, warranty, parts
      • assisting with gathering customer service feedback

    Reward package:

    • Fulltime permanent contract with a leading motor group in Ireland
    • Competitive Salary
    • 22 days paid annual leave
    • Manufacturer Training
    • Contributory Pension Plan
    • Access to Benekit App, wellbeing, discounts and learning app
    • Access to EAP including wellbeing app
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