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    Technical Manager - Dublin, Ireland - Walters People

    Walters People
    Walters People Dublin, Ireland

    4 days ago

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    Description
    Technical Manager
    • Motor Mechanics Permanent Location
    • Dublin Salary 40,000 Euro to 45,000 Euro Responsibilities * Working as part of a team, efficiently process high volumes of telephone enquiries.
    Daily authorisation of repairs, issuing approval numbers and agreeing SMR costs within agreed guidelines in order to minimise these costs.

    * * Organising the logistics around the CVRT test requirements * * Daily update of Database and correspondence * * Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets * * Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.

    * * Resolve quality issues as directed by line manager.

    * * Ensure all complaints/ communications are dealt with adhering to the correct policy and within agreed guidelines * * To undertake any reasonable role related duties which may be required from time to time by line manager.

    * * Achieve team goals and achieve individual targets as outlined by line manager.

    Qualifications * Technician Qualification essential (Motor Mechanics) or experience within an authoritative position as Service Manager / Advisor at a dealership / vehicle manufacturer * * Experience working in a corporate office environment and dealing with customers is advantageous * * Excellent numeracy and literacy required * * Computer literate with excellent knowledge of Microsoft Office Systems (i.e.

    Word, Excel), Lotus Notes and garage systems desirable * * Pragmatic decision-maker with a good technical knowledge.

    * * High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.

    * * Good telephone communicator with both suppliers and customers.

    If you are interested in this role, please contact me on or Skills:
    Customer Care Mechanics Manager Client Service
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