- You will ensure Autodesk customers have immediate access to all software products purchased, including troubleshooting Autodesk back-office systems or using third-party tools to view customers' machines to determine the cause of access issues or other problems
- You will investigate, and respond to customer support needs and collaborate with other teams in resolving issues
- You will supply partner enablement and effectiveness programmes; including partner training
- You will be taught about internal applications and platforms to assist our partners and customers to access our products and services
- You will create content in a shared knowledge base for all internal Autodesk support resources and customers
- You will use Autodesk's Great Behaviours Guide for insight into the our company values and Ways We Work at Autodesk
- You will have experience in Live Support, using multiple tools, including chat, email and phone
- You will be willing to work from
- You will be fluent in English and French
- You will have great written and spoken skills
- You will be service-oriented and happy to provide a positive customer experience
- You will enjoy suggesting new ideas to address problems or improve existing processes in collaboration with your team and colleagues
- You will enjoy research to find new information from different sources and add this to our databases for future reference
- You will have experience working in a customer service environment
- Spanish or additional EMEA Language would be an advantage
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Client Service Specialist - Dublin, Ireland - Autodesk
Description
Position Overview
As a Client Services Specialist, you will be an important part of Autodesk's support team, ensuring our customers' requests are actioned with care and understanding. You will ensure that customer and partner problems are correctly resolved in an environment of shared team knowledge. We ask that you have proficiency with Windows computers, MS tools and products. You will work with a great team of client service specialists reporting to a senior client services manager. We support hybrid working but would prefer candidates who live in commuting distance to the Dublin office so you can join for regular team meetings and social occasions. You will report to the Senior Client Services Manager.
Responsibilities
Minimum Qualifications
Preferred Qualifications
#LI-SH1
Learn More About AutodeskWelcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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