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    Account Manager - Ireland - Apleona UK

    Apleona UK
    Apleona UK Ireland

    4 days ago

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    Description

    The details for the selected vacancy are shown below.

    • Advert Title Account Manager
    • Advert Text Position Title: Account Manager Location : Client Site Reporting to: Account Director Overall Purpose of the Job To manage the service delivery of a very exclusive contract portfolio fulfilling key elements such asservice quality, promoting a team ethos, Client satisfaction and continuous improvement. Main Duties and Responsibilities
      • Formulation & management of budgets for all contracts under their control to ensure that costcontrol is effective in ensuring that financial objectives are met
      • Promote and deliver the aims of the Company to meet or exceed the quality levels andcustomer support objectives central to the Company's core business
      • Ensure that control measures are in place to ensure that safe working environments exist toprovide subcontractors with the facilities required to carry out functions without interruption tothe Company's business
      • Manage all aspects for all contracts under their control. Ensure that all mechanical andelectrical equipment is maintained in accordance with each site's specific requirements andthe necessary regulatory requirements.
      • Provide guidance to each client as and when required.
      • Provide guidance on energy management to each client as and when required with a view tominimising costs and increasing efficiencies.
      • Establish and manage quality measures and procedures in conjunction with the Company toenable two-way communication, ensuring feedback and continuous improvement is achieved
      • Manage cost control and review costs with the objective of reducing subcontractor costs
      • Develop and deliver Service Level Agreements for each client and sub-contractor contractunder their control
      • Measure and monitor the effectiveness of the service delivery against agreed Service LevelAgreements and Key Performance Indicators to ensure deductions are kept to a minimum.
      • Facilitate and manage training requirements to ensure that staff are fully trained in all aspectsof the service provision.
      • Ensure that all HR policies and procedures are complied with for the team
      • Prepare monthly report for all services covered under contract
      • Administer formal management and reporting procedures
      • Ensure safe systems of work are in place for all operations by managing and addressing theHealth & Safety requirements of each function
      • Provide support to the Commercial functions of the business as required including assistancewith any labour or subcontractor elements during the tendering process.
      • Client satisfaction.
      • Management of project works.
      • Management of contractual documents and KPIs to ensure our risk is minimized and profit ismaximized
      • Effective sourcing and utilisation of materials and subcontractors.
      • Monitoring the quality of the work carried out by the workforce through random audits and theongoing review of breakdowns.
      • Conduct regular site audits to ensure that the specified standard of work is maintained and allsite logs and documentation are kept up to date.
      • The timely and accurate production of all client reporting requirements including the designand generation of any bespoke reporting that supports inter-company relationships and hasthe potential to further develop the contract base.
      • Take full responsibility for all health and safety issues at each of the sites for which he/she isresponsible.
      • Ensure compliance with all statutory and company procedures
      • Suggest and implement improvements and innovations in service delivery
      • Ability to develop and grow customer relationships.
      • Experience in hiring, developing, motivating and retaining quality staff.
      • Must be self-motivated and able to motivate others.
      • Outstanding interpersonal and communications skills required.
      • Take on adhoc projects from time to time as deeded necessary by the Director.
      Person Specification
      • Must possess a dynamic approach to achieving continuous improvement
      • Excellent people management and communication skills
      • Customer focus management style
      • Excellent communication skills
      • Ability to make on the spot decisions
      • Excellent problem solving skills and a 'think outside the box' approach
      • Possess excellent commercial skills- ability to hold financial responsibility
      • Ability to manage multiple priorities, complex situations, a diverse team of employees andclient requirements on an ongoing basis.
      Qualifications and Experience
      • Previous experience working in a GMP regulated environment 2 of which must be inmanagement.
      • Project management experience
      • Energy management experience / qualification would be advantageous
      • Previous experience managing a team
      • Third level engineering qualification or equivalent
      • Member of a relevant professional organisation
      • A Knowledge of Sales & Margins processes
      • Excellent communication skills both written and oral
      Job Ref

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