- The main purpose of the post is to provide an efficient and professional front-of-house support service to students as well as dealing with telephone and e-mail queries. Callers may include existing students, incoming students, prospective students, parents, graduates, external agencies e.g. Social Welfare, County Councils, verification agencies. The post holder will be the initial point of contact for students about a wide range of queries.
- Supporting IT systems which are used to improve services delivered to students e.g. CRM (Customer Relationship Management software) Digitary (Online Exam Transcript system), Terminal 4 Web maintenance along with other innovative technological systems which will be delivered in the future.
- Patience
- A positive attitude
- Ability to work under sustained pressure
- Ability to remain calm under pressure
- Excellent multi tasking skills and ability to deal with enquiries quickly and efficiently
- Thrives in a loud and dynamic environment
- Enjoys working in a team environment
- Willing to be flexible with work tasks and assignments
- Commitment to providing an excellent customer service
- Well developed IT skills, including Office 365 applications
- Knowledge of Quercus+ and related supporting tools
- Knowledge of Admissions functions e.g. CAO, mature students, International Students, Entry requirements for Medicine, Postgraduate Admissions procedures etc
- Knowledge of Exams functions e.g. timetabling, examination procedures and results procedures, transcript processing
- Knowledge of Registration functions e.g. module changes, taught and research registrations, ID card procedures
- Knowledge of interfacing offices procedures e.g. Fees implications
- MS Sharepoint experience
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Administrative Assistant
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Part time Administrative Assistant - County Galway, Ireland - Cpl
Description
Our Client, an Educational Institution is looking to hire an Administrative Assistant, part time (9am-12:30pm) contract until 28th June 2024.
The Student Registry Helpdesk is divided into two main operational areas – front desk operations and back-office operations.
This post has dual responsibility:
Essential Skills Required:
For more information, please email
#LI-CO4
#CplCaoimheODriscol
#CplGalCommercial24
