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    Duty Manager - Dublin, Ireland - The Address Connolly

    The Address Connolly
    The Address Connolly Dublin, Ireland

    1 week ago

    Default job background
    Full time
    Description

    Outline of Position

    To ensure the efficient
    operation of the hotel and all departments on a day to day basis and ensuring
    delivery in the highest standard of customer service. The duty manager is
    required to be capable of handling any situation in a professional manner in a
    fast paced environment and lead the team efficiently    .

    Key
    duties and responsibilities (although not exhaustive)

    ·
    To arrive at work at the appropriate time in the
    correct uniform and in line with company grooming policy and standards.

    ·
    On arrival to duty liaise with manager on prior
    shift and also at the end of shift conduct handover to the manger following on
    duty.

    ·
    To liaise with the General Manager on the
    day-to-day running of the hotel.

    ·
    To offer help and support and supervision skills
    to each department, F&B, reception, accommodation etc applying a proactive
    approach.

    ·
    Communicate
    the hotel's services to guests such as opening hours of Bar and Restaurant,
    offering internet access, assistance with luggage etc. during check in and
    throughout our guests stay.

    ·
    As required you will carry out shifts within
    hotel departments.

    ·
    To assume responsibility in conjunction with relevant
    heads of department for your assigned duties.
    Within this capacity you must ensure the smooth running of all
    departments to the highest standards of customer care with on-going training to
    be implemented.

    ·
    In conjunction with management colleagues
    monitor the staffing of department ensuring adequate levels are met in line
    with budgets and service standards.

    ·
    To assist in weekly stock counts in the
    following department's laundry, alcohol, food, cutlery/crockery as assigned by
    General Manager.

    ·
    To deal on a shift basis with customer
    complaints in a professional and courteous manner.

    ·
    To attend meetings and training sessions as
    required.

    ·
    To comply with company regulations regarding,
    fire, health and safety, hygiene and security. Including routine fire walks and
    security checks in accordance with company policy.

    ·
    Ensure all cash handling procedures are adhered
    to.

    ·
    Occasionally, may be required to carry out
    duties in other areas of the hotel. Please comply with any reasonable request
    made by management.

    ·
    To ensure HACCP & systems in place are
    completed on your shift.

    ·
    Ensure all company procedures and policies are
    complied with.

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