katie mai mooney

Motivated and professional Music and English student at Maynooth University, currently studying part-time while living in Maynooth full-time. Seeking a public-facing  role within hospitality/ retai; where strong communication skills, organisation, and a friendly, polished approach can contribute to an excellent guest experience. Experienced in front-desk reception, customer service, and leadership roles. Reliable, enthusiastic, and confident in fast-paced environments.

Front Desk Receptionist

Maynooth Students’ Union, Co. Kildare
September 2023 – Present

• Act as the first point of contact for students, providing friendly, clear, and accurate information
• Assist with room bookings and general administrative duties to support daily operations
• Communicate professionally in person, over the phone, and via email
• Build strong rapport through active listening and a helpful, approachable manner
• Take initiative in maintaining a welcoming, organised, and efficient reception area
• Support and guide newer team members when required

Customer Service Agent

Forward Emphasis International, Co. Donegal
May 2025 – September 2025

• Served as a key point of contact for students via phone, email, and online systems
• Responded to queries in a clear, professional, and empathetic manner
• Assisted with enrolment processes, payments, and administrative requirements
• Supported students with CAO-related queries and next steps in their applications
• Developed strong computer skills working with digital systems and databases
• Maintained professionalism during time-sensitive and high-pressure situations

BA Arts (Music & English)
Maynooth University | 2023 – Present
• Currently achieving a 2:1 average

Leaving Certificate
Carndonagh Community School | 2021
• 532 points