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Blarney

    Technical Support Engineer - Blarney, Ireland - Park Place Technologies

    Park Place Technologies
    Park Place Technologies Blarney, Ireland

    1 week ago

    Default job background
    Full time
    Description

    Technical Support Engineer – Level 1

    Responsibilities:

  • Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
  • Understand and explain technical and procedural concepts to both technical and non-technical audiences.
  • Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
  • Provide timely updates, both written and verbal to our customers, internal teams, and partners.
  • Punctual and reliable attendance.
  • Other duties as assigned.

    • Basic Qualifications:

  • Technical qualification in Computer Science, Technology, Engineeringorproven experience in technical support or customer-facing roles.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
  • Customer-focused and collaborative mindset with a passion for delivering exceptional service.
  • Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
  • Ability to work independently and collaboratively within a team environment.
  • Must have at least one of the following: A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.A knowledge of operating systems (Windows, Lunix, Unix) and scripting.Windows server management / patching experience.Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
  • You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.

    • Preferred Qualifications:

  • A+
  • CCNA or Equivalent
  • ITIL foundation or higher
  • Microsoft/CompTIA
  • Azure Infrastructure
  • Similar technical or customer service certification

    • Travel:

  • 5%
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