- Research and identify solutions to software and hardware issues L2
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Fluent in French skills both in writing and speaking (C1/C2 level)
- Experience in Technical Support L2 role
- Knowledge at least of one of the below:
- Cluster-Mode Storage Solutions and related technologies
- Data ONTAP operating system and High-Availability (HA) technology
- UNIX/Linux configuration, administration, and technical support
- Microsoft Windows environment configuration, system administration, and technical support
- NAS and/or SAN storage and surrounding infrastructure
- MetroCluster
- SAN storage infrastructure (Broadcom, Cisco)
- The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with storage systems and solutions
- Server and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
- Storage Management Software Suite
- Data Protection Software and related backup technology
- Performance issues relating to storage solutions
- Expertise in one or more cloud solutions is a plus:
- o AWS Cloud solutions
- o Google Cloud solutions
- Competitive salary depending on Experience - basic 59k-64k plus bonus annually
- Great work environment and full training provided.
- Permanent contract directly with the client.
- Office Cork - Hybrid- remote opportunities
- Career progression.
- Generous relocation package.
- We will help you refine your search and present you with the most relevant opportunities that maybe are not advertised elsewhere.
- We will help you update your CV, prepare for job interviews and educate you on specific market insights.
- We have strong relationships with hiring managers and can get your CV in front of the right person rather than getting lost in an inbox of applications
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French Technical Support Engineer Tier 2 - County Cork, Ireland - Cpl
Description
Opportunities for Technical support Engineers L2 - French speakers
Our client:
This client creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency.
Role Overview:
Your Profile:
What we offer
Sounds interesting? Send your CV now to and start a conversation faster than anyone else. Under the partnership, I can provide the best coaching and recruitment support.
Why Apply Through Cpl?
French, French speakers, French In Ireland, NFS, CIFS, SAN , iSCSI, TCP/IP, RAID, DNS, NIS and AD, UNIX/Linux configuration, administration and technical support, NAS and/or SAN storage and surrounding infrastructure, AWS Cloud solutions, Google Cloud solutions, Microsoft Windows environment configuration
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