- Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution.
- Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue.
- Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams.
- Provide qualified information to Engineering so they can improve product quality and reliability.
- Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures.
- Business level Japanese (speaking and writing)
- 5+ years of Japanese customer support experience as an IT Infrastructure Support engineer.
- Strong customer orientation, excellent phone etiquette and work ethic
- Extensive knowledge of infrastructure, client and cloud solutions
- Excellent communications skills and ability to work with calmness and composure under stress.
- Bachelor's degree
- Additional language required.
Senior Engineer Technical Support Japanese Speaking - Cork, Ireland - Dell
Description
What you'll achieve
Provides remote technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technologies products and systems with other Dell Technologies and non-Dell Technologies computer systems being operated by customers. Resolves critical issues for Japan ProSupport Plus customers during Japan night hours. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technologies' business operations and the business operations of Dell Technologies customers. As a Senior Engineer, you will be responsible troubleshooting different Dell Products, including storage and server products and work closely with peers and internal SMEs to increase knowledge and resolve customer issues.
You will:
Take the first step towards your dream career.
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
Desirable Requirements
Dell's Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employeesno matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our page.
Closing date: 30th May 2024.