- Proactively seek to understand customer expectations
- Provide a personalized support experience with every customer interaction
- Resolve, and provide guidance for support cases based on severity
- Own and track customer issues using our ticket tracking system
- Own all customer facing communications, ensuring the message is concise and professional
- Involve the DSE team in technical challenges with customer support cases via escalation, and engineering tickets
- Develops professional expertise, applies support troubleshooting procedures to resolve a variety of issues
- Follow Special Handling Instructions specific to the customer needs
- Develop an intimate understanding of the Pure product in the customer solution/environment
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally, represent the company externally, and represent the DSE team in a customer facing role
- Weekend, holiday, and on call duties as required, flexible hours to accommodate designated customer needs
- Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
- Proven technical troubleshooting skills in a complex multi platform-system-vendor environment
- Ability to triage issues, and escalate them to appropriate engineering groups as necessary
- Working knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area network
- Knowledge, and ability to troubleshoot Fibre Channel, Ethernet, IP, iSCSI, SAN issues
- Desire to take customer support to a new level, learn customer environments, and work closely with customers
- Minimum three years of experience in customer-facing, technical support work
- Experience in supporting both hardware, and software products
- Prior experience as a Dedicated or Designated Support Engineer
- Prior support experience at technology related company
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Cloud Support Associate
Found in: beBee S2 IE - 5 days ago
Amazon Ireland Full timeJob ID: | Amazon Web Services EMEA SARL (Irish Branch) · DESCRIPTION · Job summary · Amazon is now offering flexibility to choose among 3 different working models, in-office, hybrid, and virtual. Please, check below further information: · • In Office Workers: Employees go into ...
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Cloud Support Engineer
Found in: beBee S2 IE - 4 days ago
Amazon Ireland Full timeJob ID: | Amazon Web Services EMEA SARL (Irish Branch) · Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying ...
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クラウドサポートエンジニア II
Found in: beBee S2 IE - 5 days ago
Amazon Ireland Full timeクラウドサポートエンジニア II / Cloud Support Engineer II (BigData) · クラウドサービスのエンジニアとして働いてみませんか? · AWS サポートエンジニアリングチーム (旧組織名: プレミアムサポート) では、AWS のクラウドサービスを活用しているお客様を技術的に支援するクラウドサポートエンジニア (BigData) を募集しています。 · ■クラウドサポートエンジニア (BigData) とは · クラウドサポートエンジニアの仕事は「技術力でお客様のイノベーションをお手伝いすること」です。日々のお問合せ対 ...
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Senior Cloud Platform Engineer
Found in: beBee S2 IE - 6 days ago
Cpl Dublin, Ireland Full timeROLE: Senior Cloud Platform Engineer (Terraform) The role of Cloud Platform Operations Engineer is part of the Operations team in our Cloud Centre of Excellence. The Cloud Centre of Excellence is a cross-functional team responsible for developing and managing the cloud strategy, ...
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Senior Infrastructure Automation Engineer
Found in: beBee S2 IE - 6 days ago
CPL Healthcare Ireland Full timeOur client is an innovation leader in automation and digitalization. They offer a role with responsibility, independence, and the possibility to contribute proactively, fostering a teamwork culture with room for individual development. We are expanding our team as we embark on a ...
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Senior Cloud Engineer
Found in: beBee S2 IE - 6 days ago
Cpl Dublin, Ireland Full timeYour Role · As a Senior Cloud Engineer - Terraform, your main responsibilities will include, but not necessarily be limited to, the following: · Be responsible for code that provisions, configures, automates, monitors, and supports enterprise Cloud services that can be consumed b ...
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Oracle HCM Cloud Services System Analyst
Found in: beBee S2 IE - 6 days ago
E-Frontiers Ireland Full timeWe are seeking a skilled System Administrator Subject Matter Expert (SME) in Oracle HCM Cloud services with technical expertise in report writing using OTBI & BIP services. The incumbent will be responsible for managing and maintaining our clients Oracle HR Cloud system, configu ...
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Senior Associate, Cloud Engineer
Found in: beBee S2 IE - 5 days ago
Pfizer Ireland Full timeThe Enterprise Platforms & Security (EP&S) organization delivers the following capabilities for Pfizer. Business application platforms supporting Pfizer's enterprise application and critical business processes. Infrastructure allowing business traffic to travel where it needs to ...
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Test Manager
Found in: beBee S2 IE - 3 days ago
LYNQ Ireland Full timeFestanstellung, Vollzeit, Hannover oder Remote (Deutschland) · Deine Herausforderungen · Qualität ist für Dich nicht nur eine Sammlung von Kennzahlen · Anforderungen prüfst Du im Schlaf auf Verständlichkeit, Vollständigkeit und Testbarkeit · Teamwork ist für Dich die perfekte ...
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System Administrator
Found in: beBee S2 IE - 3 days ago
Click Digital Ireland Full timeSystem Administrator (Oracle HCM Cloud) - Dublin / Hybrid working - 12 month contract - Umbrella/Market Daily Rates We are recruiting an Oracle HCM Cloud System Administrator SME with some technical experience for report writing across Oracle Transactional Business Intelligence ...
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Senior/Principal Cloud Engineer
Found in: beBee S2 IE - 3 days ago
Cpl Dublin, Ireland Full timeSenior /Principal Cloud Engineer - Application Lifecycle Management Platforms · The Role · Do you want to work on leading edge cloud technologies that are transforming the developer experience and how we build and deliver exceptional experiences to our customers? · As a Principa ...
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Server Engineer
Found in: beBee S2 IE - 5 days ago
Reperio Human Capital Ireland Full timeI am now recruiting for a Server Engineer to support the operation of the Cloud Infrastructure, primarily Microsoft Azure and also some exposure to AWS and also On Premise environment running VMware and Windows Server OS. Qualifications: 4+ years of Level 3 support, with a focus ...
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Principal Software Engineer, Charles River Development, Vice President
Found in: Talent PL Premium - 1 day ago
State Street Dublin, Ireland OTHERThe candidate should be a sharp automation engineer with strong problem-solving skills and a solid software testing foundation. This role requires a talented, detail oriented, enthusiastic individual who is passionate about quality with the ability to grasp tough issues quickly a ...
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Oracle Financial Functional Consultant
Found in: beBee S2 IE - 6 days ago
Software Placements Ireland Full timeClient · Our client is a global IT Services and Solutions provider. Role and Responsibilities: We are looking for a Functional Consultant with 10 or more years' experience in finance, IT or project teams for a role which is to design and deliver transformational customer proje ...
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Cloud Technical Solutions Engineer, Infrastructure Compute
Found in: beBee S2 IE - 3 days ago
Google Inc. Ireland Full timeCloud Technical Solutions Engineer, Infrastructure Compute · corporate_fare Google place Dublin, Ireland · Apply · Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. · Candidates will typically have 4 years of experience ...
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Senior Software Development Manager
Found in: beBee S2 IE - 4 days ago
Ll Oefentherapie Ireland Full timeOracle Cloud Infrastructure (OCI) is building a next-generation cloud platform that supports the most demanding mission-critical customer requirements, operating at global scale to provide a secure, distributed, multi-tenant cloud environment. · This is your opportunity to be a ...
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Cloud Sales Resident, Cloud Academy, Early Career
Found in: beBee S2 IE - 14 hours ago
Google Inc. Ireland Full timeCloud Sales Resident, Cloud Academy, Early Career (English, Spanish) · corporate_fare Google place Dublin, Ireland · Apply · info_outline · info_outline X Info The Cloud Sales Academy is for applicants who can start in August 2024.Candidates are encouraged to submit their ...
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Lead SRE Engineer
Found in: beBee S2 IE - 4 days ago
Abbott Laboratories Dublin, Ireland OTHERAbout Abbott · A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can ...
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Technical Account Manager, ES
Found in: beBee S2 IE - 1 day ago
Amazon Ireland Full timeTechnical Account Manager, ES - EMEA-ISV · Job ID: | AWS EMEA SARL (France Branch) - G48 · BASIC QUALIFICATIONS · * Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. · * Under ...
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it infrastructure support engineer
Found in: beBee S2 IE - 2 days ago
Cpl Dublin, Ireland Full timeI am proud to introduce my client one of Irelands largest sustainable services provider aiming to revolutionize the utilities industry. They are currently looking to hire an IT Infrastructure Engineer. Environment is Microsoft combination of on prem and Cloud (Azure). You will be ...
Designated Support Engineer, Cloud Support - Ireland - Pure Storage, Inc.
Description
SHOULD YOU ACCEPT THIS CHALLENGE...
DSEs provide a unique personalized support experience, tailored to the needs of designated customer accounts. DSEs exemplify the highest level of ownership by building strong customer relationships, gaining an intimate understanding of the customer environment, and developing solutions specific to the customer needs.
WHAT YOU'LL NEED TO BRING TO THIS ROLE...
MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE)