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    Customer Care Agent - Dublin, Ireland - Cpl

    Cpl
    Cpl Dublin, Ireland

    1 week ago

    CPL background
    Freelance
    Description

    Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for you

    Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.

    The Job:

    As an Inbound Customer Care Agent in you will act as the first point of contact for our client's current and potential customers. You will provide first hand support in relation to queries in regards to incoming sales, account queries, issues and product questions via phone and email.

    Responsibilities

    • Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email
    • Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved
    • Process payments, manage invoice and statement queries and escalate as required to the relevant team
    • Maximizing sales opportunities by identifying and seizing opportunities to upsell
    • Utilise your language skills by translating and proof reading orders received
    • Develop and maintain strong relationships with our customers
    • Work towards achieving the team service level targets

    What we look for:

    • Must be fluent in the required language - GERMAN
    • An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills

    What's in for you:

    • Working hours: M-F, 8am - 5:00 pm
    • Salary weekly
    • 6 months contract - possibility of extension/permanent. Depends on agent performance and company needs at that time.
    • Great benefits package
    • Relocation allowance if outside of Ireland

    If you are interested in this role or confident to speak with me about other roles, please send me a direct email to or apply through this link.

    Why Apply Through Cpl?

    • We will help you refine your search and present you with the most relevant opportunities that maybe are not advertised elsewhere.
    • We will help you update your CV, prepare for job interviews and educate you on specific market insights.
    • We have strong relationships with hiring managers and can get your CV in front of the right person rather than getting lost in an inbox of applications

    #LI-VR1

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