- Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the "why" and not just the "what"
- We practice empathy and the art of anticipating customer needs
- Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools like; a ticketing system, in-app chat, shift handover, on-call coverage, service level agreements, escalation process, and incident response
- Experience working with APIs and API-based SaaS integrations
- A good understanding of how web applications and mobile apps are built and work
- Confidence with common UNIX-like command-line tools
- A track record of getting things done in an environment that combines collaboration and individual responsibility
- Ability to read server logs and process them to aggregate/analyze data
- An understanding of Agile processes or experience working in an Agile/Scrum environment
- Strong problem-solving skills
- Ability to clearly explain concepts and produce example code that complements the explanation
- Customer-centered, high level of empathy, and cross-team collaboration mindset
- Results and outcome-oriented; team focused
- Experience with working with global teams, open to cultural and thought diversity
- Excellent English communication skills, both verbal and written
- All jobs must have (f/m/d) on the title
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
- We value Work-Life balance and You Time A generous amount of paid time off, including vacation days, education days, and volunteer days
- Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges
- Use your personal education budget to improve your skills and grow in your career.
- Use your physical fitness budget to get away from your desk and support your physical wellness
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
- New hire office equipment stipend. Get the gear you need to work at your best
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Support-Engineer
2 weeks ago
Nassauische HeimstätteWohnungs- und Entwicklungsgesellschaft mbH Ireland"Wir wagen den Sprung" · Für unseren Standort Kassel oder Frankfurt suchen wir ab sofort in Vollzeit eine/n · Support Engineer (m/w/d) Sie übernehmen · die Betreuung der Mitarbeitenden und Partner als erste Anlaufstelle in sämtlichen IT-Anliegen (außer Projekte) telefonisch, pe ...
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IT Support Engineer
2 days ago
Amazon Dublin, IrelandJob ID: | Amazon Deutschland Transport GmbH · Übersicht · IT Support Engineer in den Operations Teams von Amazon arbeiten nicht wie üblich im Büro – vielmehr kümmern sie sich um die verschiedenen IT-Systeme, die das Herzstück unserer Logistikstandorte bilden. Als IT Support Eng ...
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IT Support Engineer
5 days ago
Reperio Human Capital (Ireland) Ltd Dublin, IrelandIT Support Engineer Contract | €240/day+ | Dublin | Hybrid Our client is currently seeking an IT Support Engineer to handle 2nd and 3rd-level support for on-site and remote teams in a multinational setting. Responsibilities: Deliver advanced 2nd & 3rd-level support on a global sc ...
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Support Engineer
1 week ago
Millennium Management Dublin, IrelandSupport Engineer - Corporate Technology Corporate Technology develops systems and processes to support the core infrastructure functions within the firm including Treasury, Middle Office, Operations, Finance and Compliance. · The Role · This role is within the Corporate Technolo ...
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First Support Onsite Engineer
1 week ago
Konicaminolta IrelandOm onze groei te ondersteunen Bij Aurelium zijn we op zoek naar een gedreven Field Support Onsite Engineer. · Als first line support engineer word je ingezet om als eerste in de bres te springen bij problemen. Je draait mee op de eerste lijn op ServiceDesk, maar wordt ook ingez ...
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IT Support Engineer
2 weeks ago
Cldn Ireland Full time> · CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea ...
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IT Support Specialist/IT Support Engineer
1 week ago
Cpl Healthcare Dublin, IrelandCpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another. · Be You, Be Kind, Be Proud · ...
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Amazon Web Services EMEA SARL (Irish Branch) Dublin, Ireland Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growi ...
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Desktop Support Engineer
6 days ago
REALTIME recruitment Dublin, IrelandRealTime is looking for a Desktop Engineer for a well-known Telco Client in Dublin City to manage & log incidents and requests, resolve technical issues, and escalate to a higher level when unable to resolve them. This role is a 2-year Fixed Term Contract. Job Description: - Reso ...
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Application Support Engineer
5 days ago
Frank Recruitment Group Dublin, IrelandApplication Support Engineer Nigel Frank are partnered with a leading Insurance firm as they are enjoying a growth period and expanding their technical support team. They work on a fully cloud environment and require an experienced Application Support Engineer to hit the ground r ...
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Application Support Engineer
5 days ago
Reperio Human Capital (Ireland) Ltd Dublin, IrelandApplication Support Engineer Contract | €260/day+ | Dublin Our client is actively seeking a skilled Application Support Engineer for a contract role. We are looking for individuals who combine technical expertise with excellent communication skills to ensure optimal performance a ...
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Desktop Support Engineer
5 days ago
Reperio Human Capital (Ireland) Ltd Dublin, IrelandDesktop Support Engineer Contract | €200/day+ | Dublin Our client eagerly seeks an experienced Desktop Support Technician on a contract basis, valuing both technical prowess and strong communication skills to maintain seamless ICT operations. Responsibilities: Build laptops using ...
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Amazon Web Services EMEA SARL (Irish Branch) Dublin, Ireland Full timeABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantag ...
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Customer Support Engineer
3 days ago
KLA-Belgium IrelandCustomer Support Engineer page is loaded · Customer Support Engineer · Apply locations Dublin, Ireland time type Full time posted on Posted 2 Days Ago job requisition id Company Overview · KLA is a global leader in diversified electronics for the semiconductor manufacturing e ...
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Materials Support Engineer
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Ryanair Dublin, IrelandRyanair is currently recruiting for a Materials Support Graduate Engineer to join our Materials Team. Working proactively in a fast-paced environment, this is an excellent opportunity for a recent graduate to gain experience and build their career in Europe's leading airline. Our ...
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Cloud Support Engineer
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Customer Support Engineer
1 week ago
2040 KLA -Tencor Ireland Ltd. Dublin, Ireland Full timeDescription · We are looking for a talented Customer Support Engineer based in our Dublin, Ireland location. Major Responsibilities include: · Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-me ...
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Cloud Support Engineer
5 days ago
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Technical Support Engineer
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Informatica Corp. Dublin, IrelandBuild Your Career at Informatica · We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push ...
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Cloud Support Engineer
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Amazon Dublin, IrelandJob ID: | Amazon Web Services EMEA SARL (Irish Branch) · Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying ...
Customer Support Engineer - Ireland - Contentful
Description
Contentful's Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.
Working directly with developers from our customers, our Customer Support Engineers help some of them with massive scaling and others with getting started on new integrations. Through ticket-based assistance, they identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues. By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.
What you need to be successful
What's in it for you?
#LI-remote
Who are we?
Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.
Everyone is welcome here
"Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security- with any information you may have.
By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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Customer Support Engineer professionals in Dublin
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Tom Pemble
Director/VP of Talent Acquisition
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Thiago Conceicao
Accountant | Data Analyst
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Candela María Muiño Mini
Data Analyst / Business Analyst
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Reginaldo Trilha
Oracle Database Administrator
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ritesh choudhury
Senior Data Analyst
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Bhavik Santilal
CMM Engineer