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    Digital Account Management- Norway - Dublin, Ireland - Microsoft

    Microsoft
    Microsoft Dublin, Ireland

    1 week ago

    Microsoft background
    Full time
    Description
    Overview

    Are you customer-obsessed and passionate about digital-first solutions? Do you want to be part of a globally led, digital-first scale organization that empowers customers through the unique value of the Microsoft cloud? If so, the Small, Medium, Corporate (SMC) and Digital Sales organization is the place for you.

    As an Account Executive, you will facilitate Microsoft to better serve our SMC-Corporate managed clients to realize their potential and help them on their Digital Transformation journey.

    You will have the opportunity to accelerate your career growth, hone your solution sales and collaboration skills, and deepen your cloud expertise.

    This role is flexible, allowing you to work up to 50% or up to 100% from home. Join us and be part of Microsoft's next $100 billion-dollar busines

    Responsibilities


    • Customer Engagement
    o Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
    o Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.

    o Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.



    • Account Management

    o Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.

    o Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
    o Understands and accelerates customer's cloud strategy.


    • Maintain Product, Solution and Industry Expertise -

    o Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.



    • Orchestration

    o Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.



    • Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

    Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
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