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Senior Customer Service Representative - Dublin, Ireland - Cpl
Description
Cpl are delighted to be partnering with a Public Sector organisation who are currently seeking a Customer Support Advisor to join a new team, based in the Dublin offices.
Ideal candidates will have minimum 4+ years experience in a customer service/call centre role, who is looking to take the next step in their career.
Candidates must have worked in a call centre/ CS organisation prior to be considered. This is a mid-level position with the organisation. Growth and development opportunities are available.
Please contact for a confidential chat regarding your application.
Closing date for applications is May 13th 2024.
Responsibilities:
· Act as an Adviser to business by providing national business information, referrals and customer interactions services to Irish businesses from a wide variety of industries.
· Work closely with the Hub Manager and team to build and develop networks, relationships and effective stakeholder engagement
· Delivering a professional and consistent customer service and support to all businesses through a range of touchpoints including telephone, email, website, chatbot channels etc.
· Deliver accurate, timely solutions and a positive customer experience
· Proactively reach out to businesses who might benefit from programs
· Work with the Hub Manager to develop and implement all relevant administration, documentation, content, technology, systems delivery and data analysis and reporting solutions and services
· Continually monitor, maintain and update the Hub's knowledge base with relevant information on services and supports,
· Supervise one/two Assistant Hub Advisers by allocating and managing their day to day workload and providing advice and support
Requirements:
· Demonstrated experience of working in a similar role in a professional business/customer services environment performing customer engagement, advisory and information services,
· Excellent communications skills and experience across a range of touchpoints and channels is essential
·Demonstrated skills and experience in building and maintaining business networks and stakeholder engagement
· Skills and experience in Customer Relationship Management (CRM) and PC tools and the MS suite of programs.
· Capacity to understand and analyse customer requirements and to confidently make informed decisions and recommendations.
·Strong organisational skills