Sarah Burke

Motivated HR Management student with hands-on experience in employer relations, compliance, and stakeholder engagement. Skilled in training and onboarding processes, I excel in fast-paced environments while maintaining a strong focus on policies and procedures. A wealth of experience in retail, hospitality and administrative roles. My background as a class representative and society secretary has strengthened my leadership and communication skills, enabling effective collaboration with diverse groups. Passionate about human resources and ethical practices.

Administrative Assistant, Cork University Dental School & Hospital (CUDSH)

August 2023 - Present

• Experience working in the Healthcare sector and following the strict policies and procedures in place to ensure the safety, health and welfare of patients, staff and students.
• Provide support to staff and students queries, such as in using the new Salud software, particularly in the understanding of administrative and financial processes.
• Supported the onboarding and training of new hires and provided leadership and supervision of student help. Trained 3 new hires in software and processes.
• Responding promptly to queries from patients, students and staff, providing appropriate advice and support as required on a variety of subject matter including the various processes and policies currently in place in the hospital (e.g. regularly providing guidance on fees).
• Providing advice to patients on the criteria and pathways to access the appropriate services provided by the hospital.
• Liaise with patients, students and staff in relation to co-ordinating patient care and communications.
• Provided support to the Services Manager in the collation of student data to ensure prerequisites were met before students were enabled on the Salud system.
• Provided support to the Service Manager in auditing and compliance activities. I gathered information for a Health and Safety report noting the location of every Fire Safety station located around the corridors and open spaces and compiled a detailed report of my findings.

Server & Administrator, Ichigo Ichie

November 2022 - August 2023

• Involved in recruitment and onboarding. Organised interviews for new hires and provided training and induction. 
• Trained and practised in managerial duties, including but not limited to the management of staff and inventory and organising events for staff and customers. 
• Answered phone calls and responded to emails from both guests and suppliers and communicated effectively, in a friendly and professional manner.
• Liaised with a variety of stakeholders to the business such as suppliers and staff, to arrange meetings at Ichigo Ichie. 
• Remained level-headed and focused in the fast-paced environment. 
• Experience in managing events, such as the restaurant’s anniversary celebration and designed promotional material for the marketing of such events on the restaurant's social media.

Food & Beverage Server - Jacob’s On The Mall
February 2022 - November 2022

• Assessed customer needs, adhere to high-quality standards, evaluated customer satisfaction, and tailored my approach depending on feedback.
• Interacted with customers and built a rapport with them, especially with regulars and important guests.
• Managed customer expectations by checking in with them, liaising with the kitchen, providing feedback and offering alternative support when needed.

Office Administrator - Metlab Ltd.
June 2021 - February 2022

• Experience working in the Quality Assurance sector, following the relevant policies and procedures to ensure Construction Quality Assurance (CQA).
• A proven track record of working in a highly confidential setting, where maintaining strict confidentiality was paramount.
• Provided administrative support and logistical planning to engineers for specific test activities, for example, the destructive testing of Jameson whiskey barrels.
• Responsible for the procurement of specific test equipment for test engineers as requested.
• Organizing and maintaining meeting rooms, greeting visitors and ensuring client satisfaction as the first point of contact and face of the company.
• Managing and redirecting calls, responding to emails and all other forms of correspondence and following up promptly and in a professional manner.
• Managed bookings for travel such as accommodation and car lease as well as processing these expenses and all time sheets across the organization.
• Implemented and maintained efficient manual and digital filing systems, ensuring ease of accessibility and retrieval of documents by all employees.
• Produced reports and other forms of documentation adhering to company branding guidelines.
• Coordinating office calendars and events, dealing with caterers and suppliers and arranging any necessary equipment for such events.
• Frequently evaluated office supply needs, forecasting demands, and maintaining adequate stock levels.

Class Representative - Munster Technological University

September 2018 - June 2022

• Voted class representative for four consecutive years and therefore, a member of the MTU Student Union.
• Liaise with Academic Staff and report back to the SU Executive at Union Council Meetings regarding issues which are of concern to the group.
• Acted as the line of communication between the student union and my classmates on topics discussed at monthly meetings, demonstrating collaboration.
• Provided feedback to lecturers and department heads and communicated any issues that arose during the academic year on behalf of my classmates.
• Developed leadership and communication skills through training and practical experience in the role, enhancing my collaboration skills and partnerships.
• Experience in minute-taking as the secretary of the Design and Media Society in MTU for the 2019/2020 semester.

HR Management

University College Cork

2024 - 2025 (Currently Undertaking)

HDip, NFQ Level 8

Key Modules:

• Labour Law
• Employment Relations
• Professional and Ethical Human
• Resources in Practice

Visual Communications

Munster Technological University

2018 - 2022

2:1 Bachelor Honours Degree

Student Union (2018 - 2022)

Design & Media Society (2018 - 2022)

Fundraising Committee (2022) - Raised funds for Final Year Show