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    IT Analyst - Cork, Ireland - Lilly

    Lilly
    Lilly Cork, Ireland

    1 week ago

    Lilly background
    Full time
    Description

    We're looking for people who are determined to make life better for people around the world.

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for patients around the world.

    Eli Lilly Cork, is made up of a talented diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.

    Lilly offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidized canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

    Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself

    Position Description:

    Medicines Development Information and Digital Solutions (MD IDS) serves as a strategic function within Lilly Research Laboratories (LRL) partnering with the Medicines Development Unit (MDU). The MDU focuses on taking potential marketable products from Research through product registration and approval.

    MD IDS focuses on the MDU business needs of the future, enabling improvements through information and technology solutions. The teams define and influence information and business strategies, design and develop solutions to achieve the strategic outcomes, and ensure reliable deployment and support of these solutions.

    The role of the Clinical Data Support Engineer serves as the primary point of contact to support and improve electronic Clinical Outcomes Assessment (eCOA) SaaS Platform. If you are someone who has a blend of technical and soft skills and is open to wide-ranging responsibilities—this role will be a great fit for you

    This position will report to the Clinical Results Platform Manager/Team Leader.

    Key Objectives/Deliverables:

  • Applied knowledge of IT Service Management and implementation experience, encompasses all the processes, procedures.
  • Assisting study teams with diagnose and tracking of defects within the eCOA SaaS platform.
  • Manage vendors – release management, documentation, product roadmap, backlog prioritization.
  • Assisting study teams with life cycle promotions (DEV, QA & PROD).
  • Ensure security consistency across studies in the SaaS platform.
  • Assist study teams with data mapping, data integration, reporting and data exports.
  • Develops in-depth business knowledge and strong relationships with business partners.
  • Produces & maintains project documentation as required, including that of Computer Systems Quality.
  • Provides and ensures effective impact analysis of platform changes, with consistency and conformance to Standard Operating Procedures for architecture, data, integrations, and processes.
  • Uses standardized processes for requirements definition, analysis, design, construct, and test activities
  • Modifies existing systems or integrates packaged systems with existing infrastructure to meet business requirements
  • Ensures Lilly information assets are protected from malicious content and access to information is restricted to authorized personnel only.
  • Creation and execution of scripts to enable job controls within the SaaS platform

    • Education Requirements:

    Bachelor's Degree (or equivalent work experience) in computer science, information technology, or management information systems.

    Basic Requirements:

  • Minimum 2 years of relevant IT experience
  • Demonstrated learning agility both technically as well as business processes and applications
  • Demonstrated initiative to build relationships, learn new business processes and identify opportunities
  • Demonstrated ability to influence peers and business partners
  • Demonstrated ability to proactively identify issues and either resolve or escalate to the appropriate level for resolution
  • Strong problem-solving skills
  • Good communication skills (written/oral)
  • Process improvement skills
  • Organization skills
  • Self-management
  • Curiosity about business and IT processes
  • Demonstrated ability to evaluate, facilitate, and drive towards risk-based decision making

    • Additional Preferred Requirements:

  • Experience with the clinical trial business process.
  • ITIL v4 Foundations certification or additional ITIL v4 certifications.
  • Experience with tools such as Jira, and HP ALM
  • Clinical research experience/knowledge
  • Technical proficiency with eDC (electronic data capture), HTML, Data Mapping, understanding of database structures, ETL, etc.
  • 1 year experience programing with and JSON.
  • Experience with NoSQL database like MongoDB and DynamoDB.
  • Has worked with organizations that provide software-as-a-service (SaaS).
  • Experience with mobile development.

    • Other Information:

    Travel to US or other Lilly entities may be required.

    Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

    #WeAreLilly

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