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    Duty Manager - Waterford, Ireland - Fitzwilton Hotel

    Fitzwilton Hotel
    Fitzwilton Hotel Waterford, Ireland

    1 week ago

    Default job background
    Contract, Full time
    Description

    The Fitzwilton is a beautifully styled boutique hotel with modern designs, features and comforts throughout. It boasts 90 bedrooms and suites, contemporary in style, blending traditional woods with modern art and accessories, with many offering views across Waterford's cityscape and the River Suir.

    Perfectly located a mere two minute stroll from the City's main train and bus station, 5 minutes cycle from the start of the Waterford Greenway and a short walk from Waterford's main shopping area and Viking QuarterWe are recruiting for a Full Time Duty Manager to join the management team at the Fitzwilton Hotel.

    Function:

    To oversee the day to day operation of the Hotel. To ensure that a consistently high standard and quality of service exists at all times with specific focus on both Food and Beverage whilst assisting in all departments as required.

    Key Responsibilities

    • To work with the Management Team to ensure smooth running of the hotel operation.
    • To ensure that all staff conduct themselves in accordance to the Standard Operating Procedure (SOP) manual and hotel policy
    • Ability to direct the team in all operational departments in their day to day duties.
    • A strong presence on the floor with a hands on approach at all service times
    • To assist the Head(s) of Department(s) to continually improve the procedures and systems
    • To maintain control over the cash on the premises (Floats, cash registers, the back safe.)
    • Weekly rosters/ forecasts/ ordering and stock takes
    • To handle any complaints that may arise ensuring that each complaint is handled in a manner that complies with the hotel policy
    • To deal with guest queries in a friendly and professional manner, ensuring guest satisfaction
    • To ensure that all fire escape routes are kept clear and the doors are kept in good working order
    • To carry out security and fire walks as per schedule
    • To ensure that the premises are operating in compliance with the Health & Safety at work Act 2005 and the Hotel Health & Safety Policy
    • To ensure that the food and beverage department is operating within the food and hygiene regulations (HACCP)
    • To ensure that all fire safety equipment is in good working order and that it is placed in the correct position as laid down by the fire officer
    • Log any accidents or incidents that may occur to patrons or staff of the hotel in the Duty Managers hand over diary and / incident report forms
    • To assist with sales incentives and promotions that may increase the turnover of the hotel.

    Core Competencies

    • Excellent organizational skills
    • High levels of enthusiasm and motivation
    • High level of problem solving.
    • Excellent communication skills and leadership skills
    • Must be standards driven and detail-oriented

    Professional requirements and Experience:

    • Previous experience with at least 2 years' experience as a Duty Manager/Food & Beverage Supervisor in a Hotel.
    • Hotel & Catering Qualification / Management Qualification preferred
    • Front Office experience & knowledge of front office software an advantage
    • Available to work a variety of shifts included late night, early morning and weekend shifts.
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