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    Food & Beverage Assistant - Dublin, Ireland - Plaza Hotel Tallaght

    Plaza Hotel Tallaght
    Plaza Hotel Tallaght Dublin, Ireland

    1 week ago

    Default job background
    Permanent, Full time
    Description

    Join our fabulous team at The Plaza Hotel as an Food & Beverage Assistant.

    The Food & Beverage Assistant is an important position working closely with the Accommodation Manager & Accommodation Supervisors.

    About Us

    Welcome to The Plaza Hotel Dublin with 122 ensuite bedrooms, state of the art conference facilities & excellent cuisine.

    Newly renovated and extensively refurbished, The Plaza Hotel.

    Over the last 2 years, the entire interior of the 4 star hotel has been extensively refurbished, now comprising of exciting new eateries. The hotel now offers 122 spacious, comfortable and ensuite bedrooms along with a number of large suites. Two large and naturally lit event spaces, together with 4 meeting suites allow for conferences and events of all sizes, ranging from 5-200 people.

    Job Purpose:

    To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

    Reports to: Operations Manager, Duty Managers.

    Food & Beverage Key Duties and Responsibilities:

    Assist in creating a warm and welcoming environment for our guests

    Ensure that guests are seated and provided with menus promptly

    Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times

    Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have

    Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately

    Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times

    Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner

    Ensure the restaurant areas are clean and well presented at all times and assist with cleaning duties as and when required

    Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management

    Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures

    Assist in the set up and preparation, and provide service duties for functions as required

    Support the kitchen staff as and when required and in accordance with hygiene and safety regulations

    Ensure that all front of house and guest areas are well maintained at all times

    Any other duties as directed by the Operations Manager, Duty Manager, Food & Beverage Supervisor or other member of the management team

    Key Requirements for the role:

    Experience of working in a similar role and/or environment (preferably in a 4 star setting within the hotel, leisure or hospitality industry would be a distinct advantage)

    Basic Food Hygiene knowledge (desirable)

    Accurate and efficient cash handling skills

    High standard of personal presentation

    Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people

    Ability to take initiative and resolve queries in a practical and positive manner

    Passion for delivering exceptional guest service

    Courteous and pleasant attitude towards guests and colleagues

    Ability to work as part of a team

    Good attention to detail

    Ability to work under pressure in a busy, fast paced and challenging environment with minimum supervision

    Positive and flexible approach to work (weekend and evening work will be required)

    Proof of eligibility to work in Ireland

    Perks and Benefits of working at The Plaza Hotel

    Competitive rate of pay

    PRSA pension scheme

    Career progression opportunities across the Windward group

    Employee Assistance Programme

    Digital Wellness Programme

    Complimentary, high quality meals on duty

    Discounted room & dining rates in Windward properties for you as well as friends and family

    Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

    About Windward Management

    The Plaza Hotel is managed by Windward Management.

    Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

    Join Us Today as an Food & Beverage Assistant

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