- Your base location for this role will be Limerick NDLS, it will also require 1 -2 days covering Nenagh NDLS
- Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
- To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
- Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution
- Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
- Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
- Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor
- Ensure full compliance with the Company's Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
- Ensure a full understanding of SOP's and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
- Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
- Comply with the Company Code of Integrity Policy
- Comply with Mobile Phone Policy & Comply with Uniform Policy
- Flexibility to travel to cover in NDLS Centres other than your base location
- Commitment to working Saturdays as part of a fair roster rotation of same
- At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company's policies and procedures
- The ideal candidate should possess the following attributes/skillsets:
- Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
- Strong customer service focus and experience
- Fluency in both written and oral English – excellent documentation skills required
- Use of a Car & a Full Clean Driving Licence an advantage
- Excellent communication skills vital for this role
- Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
- Ability to work under own initiative without regular supervision or as part of a team
- Initiative and excellent problem-solving skills in a fast-paced environment
- Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
- Excellent PC Proficiency and knowledge of MS Office applications
-
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Verification Officer - Limerick, Ireland - SGS
Description
Job DescriptionReporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:
This is not a definitive list and other duties may be added on an Ad hoc basis
QualificationsLeaving Certificate and/or FETAC 5 skills certificate or greater
Additional Information
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