- Create and manage an extensive library of high quality multimedia support content, including FAQs, macros, and internal documentation for the CX team.
- Own localization efforts within the CX team, working closely with AI technology and reviewers.
- Proactively document and update processes, workflows, and tools while identifying areas for improvement.
- Analyze content usage and the needs of our users to provide necessary written and multimedia content.
- Communicate effectively and empathetically with internal (Product, Engineering, Operations, Legal, Trust & Safety, Fraud) and external stakeholders (BPO partners, 3rd party vendors).
- Work closely with CX Analyst to finalize macros, seek legal review, and obtain translations within a quick turnaround.
- Direct major updates to our uses on our social media channels.
- 4+ years of relevant content experience for a technology company, start up, blockchain, crypto or similar industry.
- Excellent written and verbal communication skills. English professional proficiency required.
- Multilingual proficiency in Spanish is preferred. Portuguese, Japanese, German and/or another language highly considered.
- Extremely detail oriented with a natural inclination to keep track of content changes.
- High organizational skills with a knack to manage multiple concurrent projects is a must.
- Experience working with Zendesk, Salesforce or other similar CRM platforms.
- Experience working with content tools such as Notion, Lokalize, Vimeo, and Figma.
- Basic Excel/Sheets and Google Workspace skills required.
- The ability to wear multiple hats and work in a fast paced and changing environment.
- Video production and editing experience is a plus.
-
Customer Experience Banker
3 days ago
Huntington National Bank IrelandCustomer Experience Banker - Wexford, PA page is loaded · Customer Experience Banker - Wexford, PA · Apply remote type Office locations Wexford, PA time type Full time posted on Posted 2 Days Ago job requisition id R Description · Summary: · Our branch banking roles offer ...
-
Customer Experience Partner
1 week ago
Maersk County Dublin, Ireland Full timeAre you committed to delivering a world class service to customers? · Do you have a proactive approach and a positive can-do mind-set? · Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environme ...
-
Global Head of Customer Experience
5 days ago
AVOMIND County Dublin, Ireland Full timeAbout our client · They understand the challenges of running out of Internet when needed the most or returning from a trip only to discover unexpected charges on the bill. After exploring data roaming and pocket WiFi options, they have identified the best solution: purchasing an ...
-
Pharmacy Customer Business Manager
1 week ago
Haleon Dublin, Ireland Full timeHello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren ...
-
Vectron Systems AG Dublin, IrelandKassensysteme, Ticketsysteme, Tablets, Berichtswesen,Kassensoftware Employee in technical support (m/f/d) · We are looking for you · Cash registers have long since ceased to besimple instruments for storing money. They are complex high-techsystems and all-rounders with the user i ...
-
Senior Technical Product Manager
1 week ago
ReliaQuest Dublin, IrelandWhy it's worth it: · ReliaQuest is seeking a high-performing Senior Product Manager with the talent and drive to help develop and deliver on the strategy of one of cybersecurity's most innovative emerging technologies. · This highly visible role will be working with a talented an ...
-
Job in Germany: Software Quality Manager
1 day ago
PROSOZ Herten GmbH Dublin, IrelandUsability, Scrum, Softwareentwicklung,Testautomatisierung, Testmanagement, Agile Methoden, Monitoring,Digitalisierung, Kanban, IT, Release Management,Teststrategie Get ahead with Prosoz · We support local authorities throughout Germany on their journeyinto the digital future. · ...
-
CRM Technical Specialist
5 days ago
Diemmea IrelandStiamo cercando un* CRM Technical Specialist con ampia esperienza su progetti CRM basati su tecnologia HubSpot da inserire nel nostro team di Customer Experience DMA. · Verrai coinvolto in progetti CRM su realtà di prestigio del panorama italiano con l'obiettivo di migliora ...
-
Werner Sobek AG Dublin, IrelandInformatik, IT-Einkauf, Desktops, IT-Security,Firewalls, Systemadministration, IT, IT-Infrastruktur, ActiveDirectory, VMware, Backup, Microsoft Azure, Microsoft WindowsServer To strengthen our team we are looking for a · IT system administrator in the area ofinfrastructure (m/f/d ...
-
HUK-COBURG Versicherungsgruppe Dublin, IrelandSQL Server Integration Services, ETL, Linux, Informatik,Cloud Computing, Python, Teststrategie, Business Intelligence,Logging, Betriebssysteme, Anwendungsarchitektur, Power BI,Systemadministration, Docker, Infrastructure as Code, IBM Cognos,2nd-Level-Support, Storage, DevOps, Mon ...
-
Frontend-Entwickler/in
1 day ago
SYNGENIO AG Dublin, IrelandReact Native, , Angular, Testautomatisierung, CSS,Scrum, Android, Webanwendungen, iOS, HTML, IT, Digitalisierung,React, Kanban, JavaScript, Webdesign, Frontend,Webentwicklung You want to work with us on innovative andsustainable · develop IT solutions with us? · Then join us as ...
-
Systemadministrator/in
1 day ago
STADTWERKE BUXTEHUDE GMBH Dublin, IrelandIT-Security, Hardware, Systemadministration, IT,IT-Infrastruktur, 2nd-Level-Support, Active Directory,Berechtigungsmanagement With us, of course. · Stadtwerke Buxtehude GmbH is an innovative energy service providerand successfully operates in the business areas of electricity,na ...
-
Flowmium GmbH Dublin, IrelandC#, Entity Framework, Azure DevOps Server,Softwareentwicklung, CSS, ASP.NET, Frontend, HTML, Webentwicklung,DevOps, Backend, JavaScript, Git Flowmium Ltd. · SoftwareDeveloper/Web Developer C# Blazor (Front- and Backend) · Darmstadt, Germany (hybrid) · Employee · Software devel ...
-
Hanwha Q CELLS GmbH Dublin, IrelandInformatik, Konfiguration, Betriebssysteme, IT-Support,IT, 3rd-Level-Support (JUNIOR) IT SUPPORT MANAGER (ALL GENDERS) · Location / Region: Berlin · Reference number: HQ-2285 · RELEASES NEW ENERGY- YOUR COMMITMENT: · You are ourBerlin expert in IT support and are fully committ ...
-
Systemadministrator/in
1 day ago
Herz- und DiabeteszentrumNordrhein-Westfalen Dublin, IrelandDICOM, Konfiguration, Implementierung, Monitoring,Systemadministration, IT, HL7, IT-Infrastruktur, ApplicationProgramming Interfaces, Linux, 1st-Level-Support, MicrosoftWindows, Microsoft Windows Server WE ARE LOOKING FOR A FULL-TIME, PERMANENTPOSITION AT THE EARLIEST POSSIBLE DA ...
-
Diemmea Ireland Full timeStiamo cercando un* IT System Integration Specialist da inserire nel nostro team, in un ambiente dinamico e in continua espansione. Avrai la possibilità di essere parte integrante del team sin dal primo giorno e verrai coinvolto nei diversi progetti di Sviluppo applicativo, CRM e ...
-
Sales Engineer
5 days ago
Finning International Dublin, IrelandCompany: · Finning Power Rental DAC (ROI)Number of Openings: · 1Worker Type: · PermanentPosition Overview: · Are you passionate about leading the charge in the dynamic fields of energy and transportation? We're looking for a skilled Sales Engineer to spearhead innovation and stra ...
-
Digital Project Manager
3 days ago
Diemmea IrelandSei una persona T-shaped, che, pur con i propri ambiti di specializzazione, crede nell'apprendimento continuo, nella contaminazione e che vuole avere una visione d'insieme su progetti a media-alta complessità? · Ti piace studiare ed esplorare costantemente nuovi ambiti? Ti piace ...
-
Senior Principal Product Developer
1 week ago
Epicor Dublin, IrelandSenior Principal Product Developer – Python, Full Stack · The Senior Principal Product Developer is involved in the execution of strategy for product development and also provides recommendations to Senior Management on all stages of the product development cycle. This hands-on ...
-
Preventative Maintenance Engineer
5 days ago
Finning International Dublin, IrelandCompany: · Finning (Ireland) LtdNumber of Openings: · 1Worker Type: · PermanentPosition Overview: · As a Preventative Maintenance Engineer you will work to maximise the operational availability of equipment for the customer through timely and efficient PM servicing and machine in ...
Content Specialist, Customer Experience - Ireland - Worldcoin
Description
About the Company:
Worldcoin () is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy.
The Worldcoin Foundation () is the protocol's steward and will support and grow the Worldcoin community until it becomes self-sufficient. Tools for Humanity () is a global hardware and software development company. It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating World App.
This opportunity would be with Tools for Humanity.
Location: Dublin, Ireland OR San Francisco, California
About the Role:
About you:
Content Specialist, Customer Experience professionals in Dublin
-
Ajesh Nair
Workforce operations assistant/Administrator
-
Annika Leistensnider
Full-time student at TCD Department of Linguistics
-
Leila Harlin
Barista
-
Desiree lategan
Customer Service Specialist
-
Tara Verrette
Storyteller
-
Lily Hassett
Student